Operations Coordinator

About CAFU

CAFU is a leading tech company transforming mobility with on-demand car services. Starting as a fuel delivery app, we’ve expanded to offer car wash, tire change, and battery replacement services. With a commitment to sustainability and innovation, we aim to make car ownership seamless while positively impacting the environment.

Are you ready to kickstart your career in operations? We’re looking for enthusiastic and self-motivated Operations Coordinator to join our dynamic team at CAFU. This is a fantastic opportunity to gain hands-on experience in the operations and business development field, while contributing to meaningful projects in the energy and technology sectors.

Responsibilities:

• Respond to pilot inquiries: Receive and address pilot calls, providing timely and accurate information in line with SOPs.
• Incident and accident reporting: Report incidents and accidents to the relevant departments promptly.
• Operational adjustments: Shuffle B2Bs, relocate trucks, and arrange backups as necessary to ensure smooth operations.
• Coordination with PilotOps: Collaborate with PilotOps for overtime approvals during LiveOps and maintain accurate records of the same. Highlight protocols violations for and follow up for corrective actions.
• Shift handover reporting: Prepare and send a comprehensive handover report at the end of each shift.
• Supply management: Manage supply in T1 and T2 zones, report the number of undeployed trucks to the Dashboard Support team, and address queries from the CX team.
• Strategic account management: Verify B2B, pilot, and truck combinations for strategic accounts and highlight any mismatches to the Customer Care team.
• Zonal delay management: Focus on managing delays at the zonal level to ensure timely operations.
• Inbound call handling: Receive and manage pilot inbound calls on Ziwo.
• Diesel order assignment: Assign diesel orders on the dashboard based on truck availability
• Support BOT Vertical: Support across Oil, Tyre, Carwash, or Battery verticals as needed to fill operational gaps.

Qualifications:

• Currently enrolled in or recently graduated from a relevant degree.
• Strong passion for providing excellent customer service and helping others during emergency situations.
• Exceptional written communication skills, with the ability to convey complex information clearly and concisely through non-voice channels.
• Empathetic and patient demeanor with the ability to remain calm under pressure.
• Ability to multitask, prioritize, and manage time effectively while handling multiple customer interactions.
• Proficiency in using technology and willingness to learn new tools and software quickly.
• Flexibility to work in a dynamic and fast-paced environment, including weekends and holidays.
• Fluency in English is required; Arabic is a plus.

Why Join Us?

• Gain valuable hands-on experience in the operations industry.
• Be part of a growing and innovative company shaping the future of mobility.
• Work in a collaborative and supportive environment.