Manage and support the Service Delivery team; develop and implement delivery models, frameworks, and business strategies; identify growth opportunities and add-on sales; oversee performance and quality management; enable competence build-up through career paths, training, and certifications; ensure compliance with legal, financial, data security, privacy, and E+OHS directives.
Join our Team
About this opportunity:
In our quest to empower our delivery workforce and promote efficiency, Ericsson is seeking an individual to join us in the role of Service Delivery Management. This position will entail developing and implementing delivery models, frameworks, and methodologies within the Service Delivery department, with a goal of creating an environment conducive to global efficiency and profitable growth.
What you will do:- Manage and support the Service Delivery team, fostering a conducive work environment.- Develop and implement new business strategies as well as identify growth opportunities through add-on-sales.- Conduct performance management, ensuring the adequacy of our quality management framework and monitoring key data trends.- Oversee competence management by enabling competence build-up through career paths, training, education, and certification.- Strictly adhere to compliance guidelines including group directives, legal and financial directives, frameworks, processes, tools, data security, and privacy, as well as global and local environmental and occupational health and safety regulations (E+OHS).
The skills you bring:- Change and Improvement Management.- Audit and Assessment.- Risk management.- Process Management.- Negotiation.- Performance Management DGS.- Management of Service Delvery Framework.- Knowledge Sharing and Collaboration Skills.- Data Analytics.- Financial Acumen.- Machine Learning Concepts.- Skills and Skills taxonomy management.- Artificial Intelligence Concepts.- Ericsson Portfolio.
About this opportunity:
In our quest to empower our delivery workforce and promote efficiency, Ericsson is seeking an individual to join us in the role of Service Delivery Management. This position will entail developing and implementing delivery models, frameworks, and methodologies within the Service Delivery department, with a goal of creating an environment conducive to global efficiency and profitable growth.
What you will do:- Manage and support the Service Delivery team, fostering a conducive work environment.- Develop and implement new business strategies as well as identify growth opportunities through add-on-sales.- Conduct performance management, ensuring the adequacy of our quality management framework and monitoring key data trends.- Oversee competence management by enabling competence build-up through career paths, training, education, and certification.- Strictly adhere to compliance guidelines including group directives, legal and financial directives, frameworks, processes, tools, data security, and privacy, as well as global and local environmental and occupational health and safety regulations (E+OHS).
The skills you bring:- Change and Improvement Management.- Audit and Assessment.- Risk management.- Process Management.- Negotiation.- Performance Management DGS.- Management of Service Delvery Framework.- Knowledge Sharing and Collaboration Skills.- Data Analytics.- Financial Acumen.- Machine Learning Concepts.- Skills and Skills taxonomy management.- Artificial Intelligence Concepts.- Ericsson Portfolio.
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
