MDM Lead

Function

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.
 

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.
 

Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

·       Define and execute the endpoint management roadmap aligned with business, security, and operational objectives.

·       Establish endpoint governance, standards, policies, procedures, and lifecycle controls.

·       Act as the technical and service authority for enterprise endpoint management capabilities.

·       Lead global endpoint modernization, automation, and service improvement initiatives.

·       Manage vendor relationships, contracts, licensing inputs, and service performance for endpoint platforms.

·       Own the operational management and continuous improvement of Microsoft Intune, Jamf Pro, ManageEngine Endpoint Central, Microsoft Autopilot, Apple Automated Device Enrollment, and related endpoint services.

·       Ensure endpoint platforms are stable, scalable, secure, documented, and aligned with enterprise architecture standards.

·       Oversee endpoint configuration profiles, compliance policies, software deployment, patching, device enrollment, and remediation workflows.

·       Evaluate and introduce new endpoint capabilities that improve automation, user experience, compliance, or operational efficiency.

·       Partner with Information Security to implement endpoint security controls, hardening baselines, encryption standards, vulnerability remediation, and compliance reporting.

·       Support Zero Trust and Conditional Access programs by ensuring devices are properly enrolled, compliant, and monitored.

·       Drive remediation of audit findings, endpoint vulnerabilities, configuration drift, and policy exceptions.

·       Maintain clear evidence, reporting, and operational documentation for endpoint compliance and risk management.

·       Define and optimize end-to-end device lifecycle processes covering enrollment, provisioning, configuration, support, refresh, recovery, and retirement.

·       Improve asset visibility, ownership tracking, lifecycle controls, and data quality across endpoint management platforms.

·       Ensure consistent onboarding processes for Windows, Linux and macOS devices, including Autopilot and Apple enrollment workflows.

·       Lead endpoint operations and support activities in alignment with service management practices.

·       Define and monitor KPIs, SLAs, service health metrics, incident trends, and operational risk indicators.

·       Drive automation and process improvement to reduce manual effort, improve reliability, and enhance user experience.

·       Manage major incidents, escalations, root cause analysis, and corrective actions related to endpoint services.

·       Lead endpoint-related transformation projects, migrations, integrations, and service transitions.

·       Support tenant migration, merger/acquisition, and business integration activities involving endpoints.

·       Develop project plans, coordinate resources, manage risks, communicate status, and ensure delivery against agreed outcomes.

·       Partner across Infrastructure, IAM, Security, Network, Service Desk, Procurement, and business teams to execute endpoint initiatives.

·       Lead, mentor, and develop endpoint engineers, administrators, and service contributors.

·       Build a culture of accountability, ownership, collaboration, continuous improvement, and strong customer focus.

·       Support hiring, onboarding, performance management, career development, and succession planning for endpoint management roles.

·       Set clear objectives, priorities, and operating expectations for the endpoint management team.

·       Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

·       Equivalent enterprise IT leadership experience may be considered in place of formal education.

·       8+ years of experience in endpoint management, end-user computing, infrastructure services, or related enterprise IT functions.

·       5+ years of experience leading and developing technical teams of at least 5 members in an enterprise environment.

·       5+ years of experience leading endpoint management services, operations, or platform teams.

·       Demonstrated experience managing geographically distributed teams, vendors, and service providers.

·       Proven experience managing enterprise endpoint environments at scale, preferably supporting 30,000+ endpoints.

·       Experience delivering endpoint transformation, migration, modernization, or platform integration initiatives.

·       Experience managing service performance, operational budgets, workforce planning, and vendor relationships.

·       Microsoft Intune, Microsoft Entra ID, Microsoft Autopilot, Windows 10/11 management, and device compliance policies.

·       Jamf Pro and macOS endpoint management, including Apple Automated Device Enrollment.

·       ManageEngine Endpoint Central or comparable endpoint management and patching platforms.

·       Microsoft Defender for Endpoint or comparable endpoint security tooling.

·       Mobile Device Management and Mobile Application Management concepts and controls.

·       Endpoint patch management, software packaging, deployment automation, and configuration baselines.

·       PowerShell or comparable scripting for endpoint automation, reporting, and remediation.

·       Endpoint security, encryption, vulnerability management, audit readiness, and enterprise compliance practices.

·       Strategic thinking and roadmap development.

·       People leadership, coaching, performance management, and team development.

·       Stakeholder management and executive communication.

·       Vendor management and commercial awareness.

·       Service management, incident management, and continuous improvement.

·       Project and program leadership with strong risk and dependency management.

·       Clear written and verbal communication across technical and non-technical audiences.

·       Microsoft Certified: Endpoint Administrator Associate.

·       Microsoft Certified: Enterprise Administrator Expert or equivalent Microsoft 365 certification.

·       Jamf Certified Associate, Jamf Certified Tech, Jamf Certified Admin, or Jamf Certified Expert.

·       ITIL Foundation or higher.

·       PMP, PMI-ACP, or equivalent project/program management certification.

·       Security+, CISSP, or comparable security certification.

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We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.