Lead the testing and quality assurance for CRM core modules, mentoring SDETs, driving automation, defining quality strategy, and collaborating with teams to ensure release readiness.
About HighLevel:
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
About the Role:
We’re looking for a Lead SDET to drive quality across multiple CRM core modules, lead and grow SDETs, and act as a trusted quality authority across product and engineering. This role is for someone who defines quality strategy, drives automation at scale, mentors teams, and takes a firm stand when quality is at risk even under intense delivery pressure.
Responsibilities:
- Own end-to-end quality across multiple CRM core modules and teams, acting as the final authority on release readiness
- Define and drive quality strategy, identifying systemic gaps in process, tooling, and execution—and closing them sustainably
- Lead, mentor, and nurture SDETs—setting clear expectations, guiding prioritization, and raising the overall quality bar
- Establish and execute a strong automation vision, ensuring scalable, reliable coverage and supporting the team in automating complex workflows and integrations
- Plan and strategize testing for releases, balancing speed, risk, and coverage while adapting to changing priorities
- Partner closely with Product, Engineering, Support, and Leadership to surface risks early and influence decisions with data
- Advocate firmly for quality—taking a stand to hold or delay releases when necessary, even under delivery pressure
- Build a culture of ownership, accountability, and customer-first thinking across teams
- Drive change with empathy and clarity, pushing improvements with minimal friction while staying firm on standards
Requirements:
- 7+ years of experience testing complex web applications or B2B SaaS platforms
- Proven experience leading SDETs or quality initiatives across teams
- Extensive hands-on experience with test automation frameworks (Playwright, Cypress, Selenium, etc.) and scalable test design
- Strong background driving team-wide automation goals and outcomes
- Expertise in API testing, performance/load testing, and backend validation
- Deep understanding of system architecture, databases, integrations, and distributed systems
- Hands-on experience with CI/CD pipelines and cloud-native environments
- Ability to debug complex issues across services and environments
- Excellent communication skills—clear, assertive, and effective with all stakeholders
- Strong product sense and a customer-first quality mindset
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application.
We encourage you to review our Privacy Policy before submitting your application.
#LI-Remote #LI-JM1
Similar Jobs
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Senior Solution Engineer will support presales efforts, demonstrate SailPoint solutions, and engage with clients to address identity security challenges, leveraging technical expertise in Identity, Governance, and Cyber Security.
Top Skills:
AWSAzureGoogleJavaLdapSQLXML
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Principal Applications Dev Engineer will design and implement UI components, mentor teams, and enhance user experiences while integrating AI into workflows.
Top Skills:
AjaxCSSHTMLJavaJavaScriptJSONRestXML
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The role involves managing enterprise customer relationships, implementing territory strategies, and ensuring customer success with Atlassian's solutions in India.
Top Skills:
AICloud-Based SolutionsCRMDevOpsEnterprise Service ManagementSaaSScaled AgileWork Management
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
