Jobs at HighLevel

Lead and develop the Trial Experience team to drive trial engagement and conversion. Coach managers and frontline staff, monitor KPIs, improve processes, handle escalations, and use data to optimize outcomes. Foster a high-performance, customer-focused culture and collaborate cross-functionally to ensure customers derive value from the HighLevel platform.

Six-month remote apprenticeship supporting customer onboarding, software implementation, transition planning, product adoption, documentation, education sessions, and basic implementation issues. The apprentice will work with experienced advisors, understand customer needs, collaborate with internal teams, maintain customer relationships, and help improve implementation and onboarding experiences while developing SaaS and customer success skills.

Own the architecture and technical direction of HighLevel’s platform frontend, including the application shell, module federation, shared component library, build tooling, and performance standards. Lead migrations, independent release strategies, failure isolation, accessibility, internationalization, and observability. Remain hands-on with frontend architecture and code while mentoring engineers, driving cross-team adoption, and optimizing large-scale web applications.

Own end-to-end India and UAE payroll operations, including payroll processing, statutory compliance, audits, reconciliations, employee support, and service-provider governance. Administer Darwinbox and related payroll integrations, improve automation, resolve system issues, and ensure accurate, timely payments. Partner with HR, Finance, Legal, Total Rewards, and external providers while maintaining compliance with Indian and UAE labor, tax, social security, and SOX requirements.

Own the CRM Tasks product end to end by translating requirements into scalable frontend and backend systems, APIs, and workflows. Prototype, validate, ship, monitor, and improve production features independently while ensuring performance, reliability, and scalability. The role uses Vue.js, Node.js, and Go, with emphasis on full product ownership, rapid iteration, and sound engineering trade-offs.

Six-month remote apprenticeship supporting commercial contract management and legal operations. Responsibilities include reviewing and drafting vendor and go-to-market agreements, analyzing redlines, tracking contract terms and deadlines, conducting legal and compliance research, maintaining Ironclad records, and coordinating with cross-functional teams. The role provides practical exposure to SaaS transactions, contract lifecycle management, risk identification, and legal process improvement.

Designs and evolves highly scalable backend systems, APIs, distributed workflows, databases, messaging infrastructure, and observability solutions. Leads cross-team architecture initiatives, resolves complex production issues, optimizes performance and data access, establishes reliability and engineering standards, modernizes technical debt, mentors engineers, and remains hands-on with critical systems.

Build and deliver full-stack features for agency management, onboarding, and billing systems. Develop scalable APIs, microservices, integrations, data models, queries, and modern frontend workflows. Own features through planning, implementation, testing, deployment, monitoring, and production support. Collaborate with product, design, and engineering teams; troubleshoot issues using observability tools; contribute to code reviews, incident resolution, security, reliability, and AI-assisted development practices.

Build and own high-throughput backend services for a multi-channel messaging platform. Responsibilities include designing Node.js and Go microservices, optimizing SQL and NoSQL data layers, building queueing, caching, and rate-limiting systems, instrumenting production services, resolving incidents, writing design documents and tests, and mentoring engineers. The role focuses on distributed systems, reliability, scalability, and AI-assisted engineering.

Own the end-to-end payments adoption and monetization strategy, including partner incentive programs, product surfaces, unit economics, experimentation, lifecycle growth, and commercial partnerships. Manage adoption targets, program budgets, contribution margins, fraud controls, and performance reporting while partnering with Analytics, Finance, Risk, Marketing, Support, and Engineering to scale payments across HighLevel’s agency ecosystem.

Own the strategy, roadmap, and execution for HighLevel’s LeadGen portfolio, including forms, surveys, quizzes, QR codes, chat widgets, and external tracking. Drive cohesive customer experiences, lead capture, attribution, analytics, AI-assisted creation, integrations, and cross-functional delivery. Partner with Engineering, Design, Data, AI, Marketing, Sales, and other teams to improve adoption, conversion, lead quality, engagement, and retention. Support discovery, prioritization, launches, pricing, positioning, onboarding, and measurable product outcomes.

Build and scale full-stack systems for agency signup, onboarding, account management, and platform billing. Responsibilities include designing backend services, APIs, integrations, data models, frontend workflows, observability, testing, and production support. The role owns complex features from architecture through deployment, contributes to technical decisions, uses AI-assisted development tools, collaborates cross-functionally, participates in incident response and on-call support, and mentors engineers while ensuring reliability, security, scalability, and performance.

Own talent management workstreams spanning performance, career architecture, compensation, rewards, and organizational initiatives. Evaluate roles, maintain job architectures and progression frameworks, conduct market benchmarking, analyze compensation and talent data, and support performance and promotion cycles. Build dashboards, automated reporting, data pipelines, and GPT/API-based workflows. Partner with People Business Partners and functional leaders to resolve talent-process questions, provide analytical recommendations, and improve scalable global talent programs.

Build and operate scalable full-stack systems for social publishing, social listening, data ingestion, media processing, and AI capabilities. Own features from design through production, including distributed systems, third-party APIs, observability, testing, reliability, and performance. Lead technical initiatives, identify architectural and operational improvements, mentor engineers, and deliver customer-focused backend and frontend experiences.

Own the CRM Opportunities backend end to end, designing scalable data models, APIs, distributed workflows, event-driven services, and background jobs. Improve performance and reliability across large multi-tenant pipelines while handling consistency, caching, sharding, observability, and incident response. Build AI-assisted CRM features using existing LLM APIs, including context assembly, response handling, cost and latency controls, and graceful degradation. Occasionally ship Vue.js UI changes and operate services through deployment and on-call.

Design and build scalable user management systems for a multi-tenant SaaS: authentication, authorization, IAM/RBAC, session and token flows, auditing, data sync across stores, search integration, performance optimization, compliance, and mentoring teammates while collaborating with product, security, and DevOps.

Build and operate production Node.js and Go services for a high-scale, multi-channel messaging platform. Develop Vue 3 interfaces, work with SQL and NoSQL databases, and implement queues, caches, rate limiters, tests, monitoring, and rollout processes. Own services end to end, write design documentation, participate in code reviews and on-call rotations, and learn distributed-systems concepts including consistency, retries, idempotency, ordering, and backpressure.

Build and own frontend features for a CRM Opportunities platform using Vue.js, including performant drag-and-drop pipeline boards, dynamic deal views, filters, state management, optimistic updates, and collaborative functionality. Extend NestJS APIs as needed, write automated tests, monitor production performance, support accessibility and responsive design, participate in on-call, and contribute to architecture and design reviews.

Own revenue operations analytics, reporting, dashboards, attribution, workflow management, and process improvement for a designated revenue segment. Build and maintain CRM automations, track KPIs, identify growth opportunities, develop business cases, execute strategic initiatives, and communicate insights to leadership. The role also supports onboarding, training, change management, troubleshooting, and ad hoc analysis while operating independently in ambiguous situations.

Build and own scalable frontend features for a CRM Tasks product using Vue.js and TypeScript/JavaScript. Responsibilities include translating requirements into maintainable interfaces, integrating REST APIs, managing complex UI states, improving performance and Core Web Vitals, writing automated tests, debugging production issues, and collaborating with product, design, backend, and QA teams.