Jobs at HighLevel

Backend-first full-stack engineer responsible for building and operating Wallet, Billing, and Taxes services. Owns end-to-end feature delivery, backend architecture, scalability, reliability, security, observability, performance, cost optimization, and technical debt reduction. Develops Node.js and MongoDB services, contributes to Vue.js frontend work, supports Kubernetes and cloud infrastructure, participates in on-call rotations, resolves production incidents, and mentors or unblocks other engineers.

Design and build scalable backend services, APIs, microservices, and user experiences for advertising campaign creation, publishing, targeting, attribution, reporting, and automation. Integrate Meta, Google, LinkedIn, and other advertising platforms while improving reliability, performance, scalability, and campaign success rates. Own features end to end, contribute to architecture and engineering practices, mentor developers, and collaborate with Product, Design, QA, AI, and Platform teams.

Manages white-label mobile apps across onboarding, submission, launch, updates, and ongoing support. Troubleshoots Apple and Google app rejections, developer accounts, builds, configurations, permissions, metadata, and notifications. Handles complex customer escalations, guides agencies through app-store requirements, coordinates with Product and Engineering, validates fixes, maintains SLA compliance, documents resolutions, supports junior specialists, and recommends process improvements.

Manages complex white-label mobile app cases, escalations, app-store rejections, build and configuration issues, and billing-related concerns. Investigates root causes, coordinates with Product and Engineering, develops SOPs, analyzes operational trends, coaches support specialists, and drives automation and process improvements across Apple and Google mobile app operations.

Twelve-month remote apprenticeship supporting talent acquisition activities, including candidate sourcing, screening, outreach, interview coordination, ATS maintenance, recruitment reporting, and pipeline tracking. The apprentice will work with Talent Acquisition specialists and hiring managers while developing foundational recruitment skills through mentorship and structured training.

Supports Business Development Representatives by responding to leads, booking and confirming meetings, managing reminders and follow-ups, qualifying basic customer needs, routing warm leads, assisting with video meetings, and documenting interactions in the CRM. The six-month apprenticeship provides training in sales, product knowledge, communication, organization, and customer engagement while preparing the apprentice for a future BDR role.

Engage self-serve SaaS users throughout trials to drive activation, adoption, and subscription conversion. Respond to inquiries, guide onboarding, explain product capabilities, address objections, and maintain CRM and engagement records. Collaborate with Trial Experience, Marketing, and Product teams to improve trial flows and conversion strategies. This six-month apprenticeship includes structured training, shadowing, certification, and coaching.

Supports paid marketing campaigns through reporting, data analysis, campaign quality assurance, dashboard maintenance, research, tracking documentation, and performance monitoring. Uses Excel, Google Sheets, advertising platforms, and AI tools to organize data, identify trends, support campaign setup, and document optimization activities while collaborating with Creative, Analytics, Web, and Marketing Operations teams.

Lead the vision, strategy, and execution of HighLevel’s Email AI platform. Responsibilities include generative email content and layout creation, autonomous lifecycle sequence generation, predictive send optimization, AI governance, privacy safeguards, roadmap development, instrumentation, and cross-functional alignment. The role aims to accelerate campaign creation, improve engagement, and launch Email AI and Sequence AI capabilities at scale.

Leads and scales the SDET team, defining test automation strategy across web, mobile, and API layers. Oversees automation frameworks, CI/CD integration, release readiness, quality gates, performance and security testing, and testing infrastructure for cloud-native microservices. Partners with engineering and release teams to improve quality and delivery speed while using GenAI tools to enhance test productivity. Mentors engineers, establishes quality standards, and drives continuous improvement.

Supports marketing operations by setting up and testing landing pages, forms, funnels, emails, SMS and WhatsApp campaigns. Performs campaign QA across desktop and mobile, checks links and tracking, assists with CRM automations and workflows, troubleshoots basic issues, organizes launch documentation, and helps document repeatable processes. The apprentice learns internal marketing systems while providing status updates, collaborating cross-functionally, and using AI tools to improve research, documentation and workflow efficiency.

Shape product and growth priorities by analyzing customer, market, competitive, product, and business performance data. Develop strategic recommendations, business cases, and frameworks for senior leadership, then drive cross-functional initiatives from problem definition through execution and measurement. Partner with Product, Data, Finance, Marketing, Sales, Customer Success, and leadership teams to influence priorities, build alignment, identify growth opportunities, and deliver measurable product and business outcomes.

Staff Frontend Engineer owning Commerce frontend architecture, standards, performance, accessibility, testing, and platform integration. The role develops production code, establishes scalable micro-frontend patterns, typed API contracts, monitoring, and CI quality gates. It also contributes to shared frontend platforms, influences company-wide engineering decisions, mentors backend engineers, and hires the initial Commerce frontend team. The ideal candidate has deep large-scale commerce experience, strong browser-platform expertise, and the ability to lead through architecture, documentation, code review, and technical execution.

Apprentice customer support role assisting trial users through calls, chats, emails, texts, appointment scheduling, account setup, CRM updates, waiting-room management, surveys, and issue escalation. The role emphasizes clear communication, organization, multitasking, customer empathy, and learning SaaS products and support tools. It is a six-month remote apprenticeship based in India, requiring overnight Wednesday–Sunday shifts and on-camera customer interactions.

The role involves developing full-stack web apps, creating APIs, improving lead capture models, and collaborating across teams to enhance the Social Planner product.

Lead and grow the engineering team responsible for HighLevel’s Payments Platform. Own roadmap execution, scalable backend architecture, reliability, security, API governance, and operational excellence across checkout, subscriptions, invoicing, orchestration, ledger, and reconciliation services. Partner with Product, Finance, Infrastructure, Compliance, Security, and executive stakeholders while hiring, mentoring, and developing engineering talent.

Own the B2C and Events product roadmap, taking the Events product from beta to general availability. Lead ticketing, payments, checkout, attendee and organizer experiences, event-day operations, discovery, integrations, experimentation, and platform reliability. Partner cross-functionally to define metrics, drive adoption, improve conversion and retention, and deliver measurable growth in events, registrations, organizers, and ticket revenue.

Own product design for complex HighLevel experiences from discovery through delivery. Partner with product, engineering, research, data, and design teams to create polished workflows, prototypes, interaction specifications, and scalable design-system patterns. Use customer insight and quantitative data to guide decisions, address edge cases, improve usability, and ship accessible, high-quality experiences. Support junior designers and collaborate effectively across distributed US and India teams.

Own the architecture and technical direction of HighLevel’s platform frontend, including the application shell, module federation, shared component library, build tooling, and performance standards. Lead migrations, independent release strategies, failure isolation, accessibility, internationalization, and observability. Remain hands-on with frontend architecture and code while mentoring engineers, driving cross-team adoption, and optimizing large-scale web applications.

Lead architecture and delivery of scalable, multi-tenant industry solutions and platform capabilities. Design configurable workflows, integrations, event-driven systems, feature rollouts, observability, and data isolation. Partner with product, design, and go-to-market teams to validate solutions and measure customer impact. Mentor engineers, provide technical direction, and ensure quality, performance, security, and reliability across production systems.