Jobs at HighLevel

Develop and optimize mobile app features using Flutter, collaborating with teams to enhance performance and user experience.

Lead the product management for HighLevel's foundational platforms, overseeing team performance, product strategy, and scalable systems across various services.

Owns end-to-end recruiting for Engineering, Product, Data, AI/ML, QA/SDET, and technical leadership roles. Builds pipelines for niche talent, advises senior hiring leaders using market intelligence and recruiting analytics, improves hiring funnels and candidate experience, and leverages AI-enabled recruiting tools. The role also mentors recruiters, supports scalable hiring practices, and partners cross-functionally to close critical talent in a global, remote-first environment.

Owns employee lifecycle processes across India, the US, and EOR populations, including offboarding, transitions, leave, benefits, payroll inputs, documentation, and employee requests. Maintains HRIS data, audits, reports, controls, and compliance records. Resolves complex operational matters, partners cross-functionally, supports HR systems and automation initiatives, and drives process improvements using AI and technology.

Leads Revenue Operations for the Support organization, partnering with leadership on planning, forecasting, business reviews, financial modeling, KPI governance, and cost optimization. Builds analytics connecting support performance to retention, churn, and customer lifetime value. Oversees AI support measurement, automation strategy, workflow redesign, data integrity, tooling requirements, and change management. Develops high-performing analyst teams and influences cross-functional Product, GTM, Systems, and AI stakeholders through rigorous, data-backed recommendations.

Drive the IT compliance and SOX program across ITGCs and ITACs, including control design, effectiveness testing, audits, documentation, risk assessment, and remediation. Oversee access, change management, computer operations, cloud configuration, automated controls, and financial-reporting systems. Partner with Engineering, Product, Security, Finance, auditors, and control owners to automate evidence collection, implement continuous monitoring, sustain SDLC controls, and guide responsible AI adoption.

Leads company-wide pricing, packaging, monetization, customer research, segmentation, experimentation, and competitive intelligence. Builds commercial strategies, financial models, research programs, governance processes, and monetization roadmaps. Partners with Product, Finance, Data, Growth, Engineering, Marketing, Sales, Legal, and Customer Success to implement and measure pricing initiatives, improve customer and business outcomes, and establish a scalable pricing and insights function.

Leads software quality initiatives across UI, API, performance, scalability, and infrastructure testing. Builds and scales automation frameworks, drives shift-left testing, reviews code, optimizes CI/CD pipelines, and performs root-cause analysis for production issues. Provides expertise in microfrontend architectures and databases, collaborates with engineering and product teams, and mentors QA/SDET engineers while developing tools that improve testing productivity and release reliability.

The Staff Engineer will design and develop shared frameworks and core services for HighLevel's platform, focusing on scalability and efficiency in engineering workflows. This role involves leading technical design reviews, mentoring engineers, and driving architectural decisions across teams while leveraging AI for improved SDLC processes.

Lead strategy and execution for agency monetization and wallet features (reselling, rebilling, wallet funding, markups, taxes, reconciliation). Own product roadmap, cross-functional alignment, data-driven metrics, and mentor PMs while delivering scalable payments and billing infrastructure.

The role involves leading software development projects, optimizing backend performance, and mentoring junior developers while ensuring system design and quality.

Lead the product strategy and execution for an AI-first Email Marketing platform. Own Email Builder UX, AI-native content generation, Sequence AI, delivery/automation, experimentation, reporting, consent management, and cross-functional alignment to drive adoption, engagement, and revenue.

Responsible for ensuring quality across UI, APIs, and backend services, building automation suites, conducting scalability tests, and mentoring peers.

Lead the planning and execution of test strategies, develop automated test suites for UI and API, and mentor junior team members.

The role focuses on improving developer productivity and building internal tools and workflows while collaborating with cross-functional teams to enhance CI/CD processes and developer experience.

Lead the Funnel & Website Builder team combining 50% people leadership and 50% hands-on engineering. Drive architecture, scalable low-latency systems, CDN/global routing, real-time collaboration, rendering and publishing pipelines, performance and reliability initiatives, sprint execution, cross-functional planning, code reviews, and mentorship across multiple squads.

Lead and develop the Trial Experience team to drive trial engagement and conversion. Coach managers and frontline staff, monitor KPIs, improve processes, handle escalations, and use data to optimize outcomes. Foster a high-performance, customer-focused culture and collaborate cross-functionally to ensure customers derive value from the HighLevel platform.

Analyze customer behavior and product usage across HighLevel’s lead-generation products. Define and monitor product metrics, build dashboards, conduct funnel, cohort, segmentation, retention, and journey analyses, evaluate experiments and feature launches, improve tracking instrumentation, and identify growth opportunities. Partner with Product, Engineering, Design, Data, and GTM teams to translate complex data into actionable recommendations for roadmap prioritization, product improvements, conversion, adoption, engagement, and retention.

Own the HighLevel App Marketplace ecosystem, including partner sourcing, commercial negotiations, technical scoping, launches, executive relationships, and post-launch growth. Set marketplace category strategy, identify ecosystem gaps, and convert them into signed partnerships. Own GMV, revenue, forecasting, partner performance, and new monetization models. Lead go-to-market launches, cross-functional prioritization, partner community engagement, and future partner-management team development.

Own strategy, roadmap, and execution for HighLevel VoiceAI. Deliver reliable inbound/outbound AI voice agents integrated with telephony, CRM, workflows, and analytics. Improve agent setup, call quality, compliance, APIs/webhooks, monetization, and developer extensibility. Partner with engineering, design, support, and GTM to drive adoption, instrumentation, and measurable business outcomes for SMBs and agencies.