Jobs at HighLevel

Lead the Monetization Platform engineering organization responsible for billing, payments, usage rating, ledgers, reselling, fraud controls, and financial correctness. Own architecture, scalability, reliability, observability, reconciliation, and incident response for high-throughput systems. Manage experienced engineering managers and senior engineers, establish technical direction, develop leaders, and partner with Product, Finance, Risk, Support, Security, and payment providers. Drive secure, auditable, highly available systems with strict consistency and correctness requirements.

Backend-first full-stack engineer responsible for building and operating Wallet, Billing, and Taxes services. Owns end-to-end feature delivery, backend architecture, scalability, reliability, security, observability, performance, cost optimization, and technical debt reduction. Develops Node.js and MongoDB services, contributes to Vue.js frontend work, supports Kubernetes and cloud infrastructure, participates in on-call rotations, resolves production incidents, and mentors or unblocks other engineers.

Design and build scalable backend services, APIs, microservices, and user experiences for advertising campaign creation, publishing, targeting, attribution, reporting, and automation. Integrate Meta, Google, LinkedIn, and other advertising platforms while improving reliability, performance, scalability, and campaign success rates. Own features end to end, contribute to architecture and engineering practices, mentor developers, and collaborate with Product, Design, QA, AI, and Platform teams.

Own a Conversations product area end to end, including customer discovery, strategy, roadmap, requirements, prototyping, delivery, launch, growth, experimentation, and performance analysis. Lead agency customer calls, translate feedback into product opportunities, collaborate with engineering, design, marketing, support, and customer success, and build AI-native messaging features. The role also involves tracking activation, adoption, engagement, retention, and time to value while supporting planning and mentoring junior product managers.

Build and ship frontend-first CRM Opportunities features in Vue.js, including scalable drag-and-drop pipeline boards, dynamic deal views, filters, saved views, bulk actions, and reporting. Optimize performance for large datasets, manage client-side state, support real-time collaboration, extend NestJS APIs, write automated tests, instrument production behavior, and maintain accessibility and responsive design. Participate in on-call, debugging, design documentation, and code reviews while progressively owning larger product areas.

Leads performance and scalability testing for distributed, production-scale systems. Builds shared load-testing frameworks, workload models, production-like Kubernetes and cloud environments, and automated CI/CD regression checks. Conducts load, stress, soak, and spike testing; performs capacity planning and root-cause analysis across APIs, databases, queues, and frontends. Establishes performance targets, interprets observability data, influences engineering decisions, and mentors junior team members.

Engage technically sophisticated trial customers through consultative Zoom sessions, advanced platform support, proactive outreach, and nurture strategies. Manage a higher-value pipeline, translate CRM and marketing automation capabilities into business outcomes, and drive trial-to-paid conversions and MRR. Support CRM configuration, workflows, social media, funnels, websites, SEO, and integrations while meeting elevated engagement and conversion KPIs. Collaborate with peers and mentors to share best practices and improve team performance.

Lead complex, cross-functional initiatives across Marketing, Sales, Success, and Support. The role owns projects from intake through delivery and retrospectives, translates strategic priorities into execution plans, manages risks and dependencies, tracks project health, and measures ROI and operational impact. The Project Manager also supports PMO governance, reporting systems, capacity planning, change management, and continuous improvement while partnering with senior leaders and executive stakeholders.

Supports the India Payroll team with inbox management, ticket tracking, Excel reporting, data entry, documentation, process improvement, and administrative coordination. The apprentice works under supervision, receives structured training, and does not independently own payroll activities. The six-month remote apprenticeship is designed to build practical payroll, data management, reporting, and AI-assisted administrative skills.

Own email platform modules end to end, from architecture and prototyping through production operation and optimization. Build scalable Node.js and TypeScript services, Vue.js interfaces, APIs, sending infrastructure, analytics, and AI-powered features supporting 40M+ daily emails. Ensure reliability through idempotency, retries, caching, monitoring, testing, security, and data integrity. Operate production systems, respond to incidents, improve deliverability, and make architecture decisions for large-scale growth.

Own end-to-end product analytics for HighLevel’s lead-generation portfolio. Analyze customer behavior, funnels, cohorts, retention, conversion, monetization, experiments, and product adoption. Define metrics and instrumentation, build dashboards, identify data quality issues, conduct customer research, and translate findings into recommendations for product prioritization. Partner cross-functionally with Product, Engineering, Design, Data, and GTM teams, communicate decision-oriented insights, and mentor junior analysts.

Twelve-month remote apprenticeship providing customer support through chat, email, Zoom, and calls. Responsibilities include troubleshooting product and configuration issues, documenting and escalating complex problems, delivering empathetic customer experiences, learning SaaS products and support processes, collaborating with team members, and using AI tools to improve support efficiency. The role includes mentorship, hands-on training, and potential conversion to full-time employment.

Architect and build production-grade agentic systems and shared AI platform services at enterprise scale. Develop agent orchestration, tool and MCP integrations, LLM gateways, evaluation frameworks, observability, safety controls, and cloud infrastructure. Drive reliability, cost optimization, AI-first engineering practices, technical standards, cross-team alignment, and mentorship while remaining hands-on with coding, architecture, and production debugging.

Lead the architecture and hands-on development of an AI-powered React application builder. Design scalable distributed systems, LLM pipelines, RAG and embeddings workflows, code-generation systems, publishing infrastructure, and AI guardrails. Improve observability, reliability, latency, safety, and fault tolerance while mentoring engineers and partnering with product, design, infrastructure, and security teams. This is an individual contributor role requiring production coding, system design leadership, and operational excellence.

Lead an 8+ engineer WhatsApp and phone-platform team responsible for scalable architecture, messaging APIs, billing and usage metering, trust and compliance systems, reliability, observability, and high-throughput distributed services. The role requires hands-on leadership across transactional systems, provider integrations, incident response, cross-functional collaboration, and development of engineering leaders.

Own the global employee experience portfolio, including recognition programs, culture initiatives, internal communications, and flagship events for a remote workforce. Lead strategy and hands-on execution for large multi-day events, managing agencies, vendors, budgets, risks, attendee journeys, and communications. Build repeatable playbooks, improve programs through feedback and data, and collaborate across Marketing, Finance, Legal, People Operations, and leadership. International travel and overlap with US Eastern hours are required.

Lead engineering strategy and execution for HighLevel’s Marketplace and Developer Ecosystem. Oversee teams responsible for public APIs, monetization infrastructure, SDKs, integrations, and the app marketplace. Mentor engineering managers and technical leaders, establish scalable architectures, ensure API compatibility, security, and availability, and collaborate with product and business teams on developer experience, partner programs, and revenue-generating platform capabilities.

Own complex technical support escalations, investigate and reproduce customer issues, perform root cause analysis, and collaborate with Engineering and Product on resolutions. Document findings, improve support content and workflows, analyze ticket trends, train Support and Customer Success teams, assist customers with technical troubleshooting, and identify automation opportunities while meeting SLAs and quality standards.

Leads quality engineering strategy and architecture for Commerce and Payments products. Owns quality roadmaps, release readiness, quality gates, CI/CD integration, test automation, performance and security testing, observability, and AI-enabled testing initiatives. Partners with Engineering, Product, DevOps, and Security leaders; reports quality metrics to executives; and mentors SDET managers and leads while driving reliability across microservices, distributed systems, mobile platforms, and high-transaction SaaS products.

Own the vision, strategy, roadmap, and execution for HighLevel’s Reputation Management product. Drive review acquisition, AI-powered engagement, reputation automation, monitoring, analytics, and multi-location capabilities. Lead customer research, product discovery, prioritization, PRDs, stakeholder alignment, launches, and post-launch measurement. Success involves improving review volume, response rates, engagement, adoption, retention, and expansion through scalable B2B SaaS and AI-driven experiences.