Knowledge Manager

epartment: Technology

Team: GSMA Intelligence

Location: New Delhi
Position type: Fixed Term Contract until March 2026
About the Team
 
GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research, used around the world. Our data and insights cover every mobile operator, network and MVNO in every country worldwide – from Afghanistan to Zimbabwe.

Our team of analysts and experts use their deep understanding of markets, technologies and regulatory issues to identify and understand key trends in the telecoms and wider digital ecosystems and form captivating analysis on the topics shaping the telco industry. 

At GSMA Intelligence, we offer a comprehensive portfolio of services, including data, research, and consulting. In addition to these core services, the Knowledge Management (KM) function is another key area of responsibility for our team. Our KM function focuses on systematic and centralised cataloging of invaluable data and research across the organisation alongside centralised management of third-party subscription content. This ensures that our knowledge assets and databases are accessible to everyone providing valuable support to various departments across GSMA.

About the Role

At GSMA, we believe in fostering a culture of knowledge sharing, and our newly established Knowledge Management (KM) function is central to ensuring that. Our strategy is to design a platform to store, organise and manage the access to company's knowledge assets, whether it’s our proprietary data and research or content from third-party subscriptions.

The knowledge management lead will play a key role in helping to establish, nurture, and manage this new function. Key responsibilities included:

• Support in establishing the Knowledge Management tool where the content will be centrally organised and made accessible

• Manage the day-to-day operations of the knowledge management tool, ensuring its smooth functionality and effective team oversight, if applicable

• Collaborate with content owners and managers across the GSMA to ensure the tool is regularly updated, is accurate, and structured correctly

• Build strong relationships across GSMA to foster the culture of sharing

• Monitor and ensure content quality within the tool, focusing on maintaining both accuracy and relevance

• Encourage a knowledge-sharing culture across teams to reduce duplication of effort and enhance overall efficiency

• Serve as the primary point of contact for GSMA internal users regarding access to various subscriptions

• Maintain relationships with third-party subscription providers, ensuring maximum benefit from the services and overseeing timely renewals

• Conduct an annual review of all third-party subscriptions to evaluate return on investment and optimise use

• Develop a comprehensive database of internal expertise across the organisation to be leveraged alongside the asset management tool

About You

• Minimum of a bachelor degree from related area

• Hands-on experience in successfully establishing or managing knowledge management or similar initiatives will be an added advantage

• Good understanding of knowledge management platforms and best practices, with experience in managing knowledge assets and content management systems

• Experience in the database management, data analytics and IT services functions will be highly beneficial

• Excellent communication skills, both verbal and written

• Ability to present information clearly and concisely, and effectively engage with diverse and geographically dispersed teams

• Demonstrate strong collaboration skills which are essential to build and maintain relationships across the organisation and build relationships with third party subscription vendors

• Highly organised individual with excellent attention to detail and a proactive attitude

Contract type

Fixed Term Contract (Fixed Term)

Worker type

Employee

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.