Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Job Title: ITMS Support Specialist
Company: New Era Technology (www.neweratech.com)
Job Type: Full-time | Permanent | Remote
Work Timings: Flexible shifts (with occasional after-hours support)
Location: Remote (India-based candidates preferred)
The ITMS Support Specialist will be responsible for providing high-quality remote IT support and professional services to clients. You’ll be working with diverse technologies, resolving hardware, software, and network issues, and ensuring exceptional customer satisfaction.
Key ResponsibilitiesDeliver world-class IT support and ensure customer satisfaction through timely resolution
Troubleshoot and resolve issues related to desktops, laptops, applications, network, and peripheral devices
Support operating systems (Windows/macOS), Microsoft 365, and virtualization technologies
Use ticketing tools to log, update, and resolve service requests efficiently
Perform diagnostics and escalate issues appropriately when needed
Participate in patching, upgrades, and implementation of IT infrastructure solutions
Maintain detailed documentation and follow best practices for support services
Provide support via phone, video, and email
Participate in on-call support rotation as needed
1–3 years of experience in a service desk or IT support role (preferably in an MSP environment)
Hands-on experience troubleshooting Windows OS, macOS, VMware, Microsoft 365, and hardware
Familiarity with basic networking, internet protocols, and security concepts
Strong customer service and communication skills (both written and verbal)
Proficiency with ticketing systems and remote support tools
Excellent documentation and organizational abilities
Team player with a proactive attitude toward learning and growth
Microsoft Certifications (MCP, MCSA, etc.)
Experience with ConnectWise, Automate, Intune, N-Able, or ITGlue
Familiarity with tools like JIRA
Virtualization certifications (VMware, Hyper-V)
100% Remote
40 hours/week (willingness to support multiple shifts or after-hours support when required)
No travel required
Opportunity to work with a global, forward-thinking team
Exposure to cutting-edge technologies and enterprise-level projects
A culture that values innovation, learning, and collaboration
Competitive compensation and benefits package
Permanent remote working flexibility
Equal Opportunity Employer
New Era Technology is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Apply now to be part of a fast-growing organization where your skills and passion for IT support can truly make an impact.
Please share your updated resume with [email protected]
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
