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Monitor and respond to customer enquiries and complaints across social media and correspondence channels. Coordinate issue resolution with internal departments, maintain interaction records, ensure policy and SLA compliance, support online engagement monitoring, and prepare reports on enquiry volumes and customer feedback. Contribute to initiatives that improve customer experience and operational efficiency.
Top Skills:
FacebookInstagramLinkedInExcelMicrosoft PowerpointMicrosoft WordTiktokX
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Supports the digital content team by writing Bahasa Melayu branded articles and social media captions, creating visual assets in Canva, tracking content trends, and managing multiple deadlines across digital platforms.
Top Skills:
Canva
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Assists with production needs for company projects. The role offers exposure to a vibrant entertainment-company office culture, career advancement opportunities, and a supportive, inclusive workplace that values performance, diversity, creativity, and innovation.
WHY JOIN US?
We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.
“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”
JOB RESPONSIBILITIES:
To assist on all production needs for projects.
REQUIREMENTS:
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
