Provide first-level technical support to end users via phone/email/chat/tickets. Diagnose and resolve hardware, Windows OS, Office 365, email, and basic network issues. Use ticketing systems, perform device setup, onboarding/offboarding, maintain documentation and knowledge base, escalate complex issues, and ensure SLA and security policy compliance.
This role is for one of the Weekday's clients
Salary range: Upto Rs 100000 (ie upto INR 1 LPA)
Min Experience: 2+ years
Location: Remote (India)
JobType: full-time
We are looking for a proactive and customer-focused Help Desk Engineer with 2–5 years of experience to join our IT support team. The ideal candidate will be responsible for providing first-level technical support, resolving hardware and software issues, and ensuring a seamless technology experience for end users. You will act as the first point of contact for technical incidents, troubleshoot problems efficiently, and escalate complex issues when required.
The ideal candidate possesses strong technical troubleshooting skills, excellent communication abilities, and a commitment to delivering exceptional customer service while maintaining high levels of user satisfaction.
RequirementsKey Responsibilities
- Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.
- Provide prompt and effective help desk support by diagnosing and resolving hardware, software, operating system, and network-related issues.
- Log, prioritize, track, and update incidents and service requests using IT service management (ITSM) tools.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
- Troubleshoot issues related to Windows operating systems, Microsoft Office applications, email clients, and business software.
- Assist users with password resets, account management, access permissions, and basic security-related requests.
- Perform system installations, software upgrades, and routine maintenance activities.
- Escalate unresolved technical issues to higher-level support teams while maintaining ownership until resolution.
- Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
- Monitor recurring issues and recommend process improvements to enhance support efficiency.
- Support onboarding and offboarding activities, including device setup and user account provisioning.
- Ensure adherence to IT policies, security standards, and service level agreements (SLAs).
- Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or a related discipline.
- 2–5 years of professional experience in IT Help Desk, Service Desk, Desktop Support, or Technical Support roles.
- Proven experience delivering high-quality help desk support in a corporate or enterprise environment.
- Strong understanding of Windows operating systems, Microsoft Office Suite, Outlook, and desktop troubleshooting.
- Experience with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar platforms.
- Familiarity with Active Directory, user account administration, and basic networking concepts including TCP/IP, DNS, DHCP, and VPN.
- Knowledge of hardware diagnostics and troubleshooting for desktops, laptops, printers, and peripheral devices.
- Excellent analytical and problem-solving skills with the ability to resolve issues efficiently.
- Strong verbal and written communication skills with a customer-first approach.
- Ability to prioritize multiple support requests while maintaining service quality.
- Help Desk Support
- Technical Troubleshooting
- Desktop Support
- Incident Management
- Ticketing Systems
- Windows Operating Systems
- Microsoft Office 365
- Active Directory
- Hardware & Software Support
- Customer Service
- ITIL Foundation knowledge
- Remote Desktop Support Tools
- Microsoft Intune or Endpoint Management
- Azure Active Directory
- Basic PowerShell scripting
- Mobile Device Management (MDM)
- Network troubleshooting
- Endpoint security tools
Similar Jobs
Cloud • Information Technology • Professional Services • Software
Provide voice and email technical support, manage incidents according to ITIL processes, and troubleshoot various hardware and software issues.
Top Skills:
Active DirectoryAzureBeyondtrustLmiMacintoshMfaOffice365RdpServicenowVpnWindows
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Cybersecurity • Data Privacy
Own and lead Rubrik's engagement with Indian Global Systems Integrators (GSIs), drive strategic partnerships, create services and enablement, manage financial models and negotiations, accelerate partner adoption and bookings, coordinate cross-functional stakeholders, build OEM/ISV ecosystems, and execute partner account strategies and KPIs. Frequent travel required.
Top Skills:
AWSCloudGCPAzureNutanixPure StorageRubrik Agent CloudRubrik Security CloudSaaSSalesforce
Artificial Intelligence • Productivity • Software • Automation
Build and maintain enterprise-grade integrations (REST, OAuth, webhooks), lead agentic/AI-assisted development workflows, design harnesses and guardrails for agents, debug cross-service issues, collaborate with Customer Success/Support/Sales, mentor engineers, contribute to shared SDKs/CI/observability, and define reliability metrics for integrations.
Top Skills:
Agentic DevelopmentAi AgentsApi VersioningCi/CdOauthObservability (Logs/Traces/Metrics)Prompt EngineeringQueuesRest ApisSandboxesSdksTest SuitesWebhooks
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
