Designation: Head
- Operations (Gig Economy)
Location: New
Delhi
Role Summary-
The Head – Operations (Gig Economy) will be
responsible for building, scaling, and managing our client's end-to-end aggregation / "Gig Economy" ecosystem. Company is in the business of providing gardener services "on-demand", with hourly booking model. Company is a fast-growing startup with a growing user base in the Delhi NCR region.
The role demands an entrepreneurial
leader with experience in marketplace businesses, hyperlocal services, or gig
economy platforms who can build operations from the ground up.
2. Onboarding: Building and managing the digital and physical platform to grow
and onboard new aggregators, partners, vendor base and ensure the entire ecosystem is developed and aligned to the
defined system and processes.
3. Performance monitoring: Use analytics to track the performance of the aggregated platform. Develop and
monitor 360 degree performance metrices requisite for the business.
5. Establishing and maintaining partnerships and relationships with
stakeholders: Establishing and maintaining partnerships and relationships with stakeholders, including investors, customers, suppliers, and other key players in the
industry. Must have excellent stakeholder management skills, maintaining open
lines of communication and building trust with all parties involved.
7. Building and leading a strong and effective team: Need to have excellent communication skills, responsible for
conveying the company's vision, values, and goals to employees, investors, and
stakeholders.
8. Team
Leadership
· Build and lead high-performing operations, city, and
partner management teams.
· Foster a culture of ownership, accountability, and
continuous improvement.
· Ensure compliance with labour regulations applicable
to gig workers, statutory requirements, contracts, safety standards, and
company policies.
· Establish SOPs, audit mechanisms, and operational
controls.
Prerequisites:
· Qualification: Bachelor's or master’s degree in Business Administration, Management, or related field.
· Proven experience in building and scaling a Startup working in the "Gig Economy" sector.
· Strong leadership and management skills, with the ability to build and lead an effective team in a fast-faced environment.
· Excellent communication and interpersonal skills, with the ability to communicate effectively with all stakeholders.
· Understanding of business and financial markets.
· Experience in managing e-commerce, B2C platforms catering niche services like: Aggregator Delivery platforms, D2H services
· Knowledge of maintenance, FM services would be an added advantage.
