Leads Ericsson’s Mexico-based global site through workforce transformation, capability building, reskilling, AI adoption, automation, and organizational change. The role drives high-performance culture, employee engagement, workforce planning, talent strategy, and transition to a new order-to-cash delivery model while maintaining performance and business continuity.
Join our Team
About this opportunity
We are looking for a visionary and people-focused leader to guide a critical organization through an exciting period of transformation. As Global Site Head, you will lead the evolution of our workforce, champion new ways of working, accelerate AI adoption, and help build the future capabilities needed to support Ericsson's next-generation O2C delivery model.
This is a unique opportunity to drive meaningful change, inspire teams through transformation, and position Mexico as a strategic talent and capability hub within a global organization.
What you will do
The skills you bring
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 787776
#BI-Hybrid
About this opportunity
We are looking for a visionary and people-focused leader to guide a critical organization through an exciting period of transformation. As Global Site Head, you will lead the evolution of our workforce, champion new ways of working, accelerate AI adoption, and help build the future capabilities needed to support Ericsson's next-generation O2C delivery model.
This is a unique opportunity to drive meaningful change, inspire teams through transformation, and position Mexico as a strategic talent and capability hub within a global organization.
What you will do
- Lead workforce transformation initiatives, enabling the organization to successfully adapt to evolving business needs.
- Drive capability building, reskilling, and upskilling programs to prepare the workforce for future ways of working.
- Champion AI adoption, automation, and continuous improvement across the organization.
- Foster a high-performance culture focused on learning, innovation, accountability, and employee engagement.
- Partner with senior leaders on workforce planning, organizational readiness, and talent strategy.
- Lead teams through change while maintaining engagement, performance, and business continuity.
- Support the transition toward a new O2C delivery model and future organizational structure.
The skills you bring
- Proven experience leading teams through transformation, change management, and organizational evolution.
- Strong people leadership skills, with the ability to drive engagement, capability building, and workforce development.
- Demonstrated success in reskilling, upskilling, or leading teams through significant change.
- Strong AI mindset and curiosity, with a passion for adopting new technologies and ways of working.
- Strategic thinking combined with the ability to execute and deliver results in a fast-paced environment.
- Finance or Shared Services/GBS experience is considered a strong plus.
- Ability to inspire teams, navigate ambiguity, and lead with confidence during periods of change.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 787776
#BI-Hybrid
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
