Supports customer collections and accounts receivable by following up on overdue invoices, reviewing aging reports, resolving billing and payment disputes, applying and reconciling payments, maintaining account records, and collaborating with Billing, Sales, and Finance. The role requires customer communication in English and Spanish, accurate documentation, adherence to internal controls, and process improvement participation.
Join our Team
About the Role
The Credit and Collections Analyst supports the collections lifecycle for customer accounts and helps drive timely payments, accurate account information and a positive customer experience. The role involves direct contact with customers by phone and email, follow up on invoices and payments, and collaboration with Billing, Sales and Finance to resolve account questions and payment issues.
Key Responsibilities
Collections and Accounts Receivable
Required Qualifications
Preferred Qualifications and Experience
About the Role
The Credit and Collections Analyst supports the collections lifecycle for customer accounts and helps drive timely payments, accurate account information and a positive customer experience. The role involves direct contact with customers by phone and email, follow up on invoices and payments, and collaboration with Billing, Sales and Finance to resolve account questions and payment issues.
Key Responsibilities
Collections and Accounts Receivable
- Follow up on open invoices and overdue balances through email, phone and customer portals.
- Review account information, payment terms and aging reports, and identify items that require follow up.
- Record customer contacts, payment commitments and next steps accurately in the appropriate system.
- Monitor payment status and escalate unresolved or complex issues to the appropriate internal team.
- Support collection activities and help maintain accurate customer account information.
- Dispute Resolution and Cash Application
- Respond to customer questions regarding invoices, payments and account balances.
- Investigate billing or payment issues and coordinate with Billing, Sales and Finance for resolution.
- Support the application and reconciliation of customer payments.
- Assist with credit memos, payment adjustments and other account updates according to company procedures.
- Maintain accurate documentation and account history in the relevant CRM, ERP or collections system.
- Cross Functional Collaboration
- Work with internal teams to resolve payment blockers and provide timely updates to customers.
- Participate in team reviews and contribute to continuous process improvement.
- Follow established procedures and internal controls when handling customer and financial information.
Required Qualifications
- At least one year of experience in collections, accounts receivable, customer service, financial administration or a related area.
- Basic understanding of invoices, payments, accounts receivable and payment terms.
- Strong verbal and written communication skills in English and Spanish.
- Comfortable communicating directly with customers by phone and email.
- Good organization, attention to detail and follow through.
- Ability to analyze information, solve problems and manage multiple priorities.
- Proficiency in Microsoft Excel and willingness to learn ERP, CRM and billing systems.
- Ability to work collaboratively with internal teams and remain professional in difficult conversations.
Preferred Qualifications and Experience
- Degree or studies in Accounting, Finance, Business Administration or a related field.
- Experience with cash collection, payment reconciliation or customer account management.
- Experience with Oracle, Zuora, Salesforce or similar systems.
- Familiarity with SOX controls, account aging reports or Order to Cash processes.
- Experience working with international customers or global teams.
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurugram Hub - Ericsson India Global Services (Delhi NCR) Office
Set near the Aravalli hills, this area blends green surroundings with modern office parks. Quieter than central Gurugram but well connected, offering a calmer workday with easy access to city hubs.
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurgaon Head Office - Ericsson India (Delhi NCR) Office
One of India’s biggest corporate hubs with offices, metro access, restaurants and cafés all nearby. Fast-paced, urban and well connected, ideal for professionals who want energy, convenience and strong networking.
Ericsson Noida, Uttar Pradesh, IND Office
Ericsson Noida Hub (Delhi NCR) Office
Modern commercial district with wide roads, metro connectivity and growing residential areas. Close to malls, food hubs and offices, offering a practical balance between work, commute and daily life.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Manage B2B collections and accounts receivable portfolios for mid-market and enterprise customers. Responsibilities include monitoring aging, pursuing payments, resolving billing disputes, applying cash, processing refunds and write-offs, maintaining account records, supporting credit reviews and onboarding, and collaborating with Sales, Billing, Tax, Legal, Finance, and Account Management to reduce aged debt and improve cash collection.
Top Skills:
ExcelOracle Advanced CollectionsSalesforceZuora
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Supports migration and standardization of collections activities into a global shared services center. Performs cash collection and accounts receivable work for B2B customers, follows up on overdue invoices and payment commitments, resolves billing and account discrepancies, collaborates with finance and sales teams, maintains accurate records in Zuora and Oracle, and identifies process improvement opportunities.
Top Skills:
OracleZuora
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Supports the migration and standardization of global B2B collections activities within a shared services center. Performs cash collection and accounts receivable tasks, follows up on overdue invoices and payment commitments, resolves billing and account discrepancies, collaborates with finance and sales teams, maintains records in Zuora and Oracle, and identifies process improvement opportunities.
Top Skills:
OracleZuora
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
