Global IT Production Management Specialist

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Key Responsibilities May Include:

• Monitor and enhance platform performance to optimize end-user experience and improve overall business process workflows.
• Collaborate with business stakeholders to gather requirements, assess platform capabilities, and convey system limitations and opportunities for improvement.
• Design, configure, and document platform enhancements, ensuring alignment with business objectives and adherence to best practices.
• Oversee development and testing processes, including unit testing, user acceptance testing, integration testing, and regression testing, to ensure successful implementation.
• Identify and implement system and process improvements to enhance efficiency, effectiveness, and data quality.
• Troubleshoot user requests, addressing technical issues related to workflows, security, and interfaces to support problem resolution.
• Create test scripts, participate in user acceptance testing, and develop training materials to assist with end-user training and adoption.
• Share expert functional and technical knowledge to improve team competence and ensure smooth platform operations.

Global IT Production Management Specialist – India/Mexico

Job Details

Position Purpose

·       Member of the Global Production Management team that provides second level support for global production management processes and engage business partners and customers for production process issue resolution.

·       Manage and improve IT environment maintenance activities such as outages and releases and support IT projects with production process implementation. Functions as an analytical & administrative resource for Global Production Management.

·       Additionally, provides support within the wider Application Infrastructure Services group. Helping to drive increased automation and orchestration within the scope of team services and to expand usage of Cloud Native services

Major/Key Accountabilities

·       Supports automation and orchestration of services within the function, including expansion of Cloud Native services on our AWS and Azure platforms

·       Manage daily production processes such as batch jobs, interfaces, and file transfers across multiple Enterprise Applications

·       Manage Month-end and Year-end production processing activities

·       Manage the co-ordination and orchestration of system and whole environment planned outages and releases.

·       Support IT projects with implementation of new production processes

·       Provide technical support for environments and tools used by GPM team to manage production processes

·       On-call responsibilities for 24x7 global applications

·       Maintain Documentation to a high standard

Challenges/Problem Solving

·       Strong problem solving, organization, decision-making, communication, and time management skills

·       Fast past environment

·       Ability to multi-task

Experience

·       3 - 5 years’ experience with BMC Control-M or other job scheduling applications.

·       1 - 3 years’ experience with SAP Applications and other business applications.

·       1-3 years experience with AWS and/or MS Azure Cloud services

Skills and Knowledge

·       BMC Control-M

·       SAP Applications

·       AWS and/or MS Azure cloud services

·       Automation/Orchestration tools such as XL-Release & Ansible

·       Programming and Unix scripting knowledge

·       Strong analytical skills and continual improvement mindset

·       Knowledge of computer programs including strong Excel, Outlook or similar programs

Qualifications

Essential Qualifications

Bachelor’s Degree, ideally in Computer Science, Management Information Systems, Engineering, Mathematics or a relevant Business field, or equivalent education/experience

Desirable Qualifications

·       SAP applications

·       AWS and/or MS Azure cloud certifications

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].