The role involves providing customer support over voice calls, managing inquiries, troubleshooting issues, ensuring effective communication, and improving retention processes while aiming to exceed sales targets.
- Key Responsibilities:
1. Provide exceptional service via voice calls, promptly addressing inquiries and issues.
2. Manage high volumes of calls with professionalism and efficiency.
3. Troubleshoot and resolve issues quickly, following procedures and escalating when needed.
4. Ensure clear, empathetic communication, making customers feel supported.
5.Continuously improve retention processes based on feedback and performance data. (As required)
6.Achieve and exceed sales targets through effective communication and persuasion. (As required)
- Interview Process:
- HR round: Interview to assess cultural fit and basic qualifications.
- Operations: Evaluate technical skills and role-specific competencies.
- Versant as required
- Client versant as required
Hexaware Technologies Noida, Uttar Pradesh, IND Office
1st Floor, Building No.7, M/s. Seaview Developers Pvt. Ltd., IT/ITES SEZ, Plot No. 20 & 21, Sector - 135, Noida, Noida, India, 201 304
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
