The role involves providing customer support over voice calls, managing inquiries, troubleshooting issues, ensuring effective communication, and improving retention processes while aiming to exceed sales targets.
- Key Responsibilities:
1. Provide exceptional service via voice calls, promptly addressing inquiries and issues.
2. Manage high volumes of calls with professionalism and efficiency.
3. Troubleshoot and resolve issues quickly, following procedures and escalating when needed.
4. Ensure clear, empathetic communication, making customers feel supported.
5.Continuously improve retention processes based on feedback and performance data. (As required)
6.Achieve and exceed sales targets through effective communication and persuasion. (As required)
- Interview Process:
- HR round: Interview to assess cultural fit and basic qualifications.
- Operations: Evaluate technical skills and role-specific competencies.
- Versant as required
- Client versant as required
Hexaware Technologies Noida, Uttar Pradesh, IND Office
1st Floor, Building No.7, M/s. Seaview Developers Pvt. Ltd., IT/ITES SEZ, Plot No. 20 & 21, Sector - 135, Noida, Noida, India, 201 304
Similar Jobs
Financial Services
Lead CLM product strategy and roadmap, drive discovery and launches, partner with Legal and Sourcing, operationalize AI-extracted contract metadata, and deliver analytics-ready datasets while ensuring scalability, reliability, and strong customer value.
Top Skills:
AIAribaContract Lifecycle Management (Clm)IcertisPrompt Engineering
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead a distributed design team to define and execute design vision for IT Services in Jira Service Management. Partner with product, engineering, research, and content to ship AI-enabled experiences, recruit and mentor designers, introduce AI-driven design practices, and drive multiple initiatives from idea to launch while communicating impact to leadership.
Top Skills:
AIJira Service ManagementRovo
Digital Media • Information Technology • News + Entertainment
Design, develop, and maintain microservices-based Python applications and RESTful APIs. Implement asynchronous processing, ensure test coverage and performance, support CI/CD and containerized deployments, mentor junior engineers, and collaborate with cross-functional teams to deliver scalable, reliable software.
Top Skills:
CeleryDjangoDjango Rest FrameworkDockerFastapiGitGitlabGitlab CiJenkinsKubernetesMongoDBNoSQLPostgresPythonRabbitMQRedisRestful ApisSQL
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
