Lead the design and configuration of ServiceNow ITOM solutions, implement CMDB and various integrations, and customize ServiceNow features and workflows.
Solutioning and Design the ITOM solution using industry best practices. Advise, design and configure integration solutions between ServiceNow and other CMDB tools. Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. 3rd party software integrations with ServiceNow Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more. MID Server management experience Experience in multiple ServiceNow implementations Lead the configuration and customization of ServiceNow instances. Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation Understanding of Application and Technology Portfolio Management Experience with discovery technologies (ADDM, TADDM, UD, etc.) Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP Experience of custom applications development Experience in working on Performance Analytics Design and modification of ServiceNow Service Portal.
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