Manage enterprise customers to recommend and implement AI-powered customer experience and workflow automation solutions. Support solution design, onboarding, upsell opportunities, cross-functional collaboration, and maintain stakeholder relationships to drive adoption and revenue growth.
𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀
𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟭𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟰𝟬𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟭𝟱-𝟰𝟬 𝗟𝗣𝗔)
Experience: 4+ yrs
Location: Delhi, India
Job Type: Full-time
We are seeking a driven and customer-focused professional to join our team in a client-facing role focused on delivering intelligent, AI-powered customer experience solutions for enterprise organizations. This position is ideal for individuals who are passionate about SaaS, digital transformation, and helping businesses enhance customer engagement through automation and innovative technology.
In this role, you will work closely with enterprise customers and cross-functional teams to understand business challenges, recommend tailored solutions, and support the successful adoption of scalable customer experience platforms. You will play a key role in driving customer success, business growth, and long-term value by combining strong technical understanding with excellent relationship management and problem-solving skills.
RequirementsKey Responsibilities
- Engage with enterprise customers to understand business requirements and recommend tailored customer experience solutions.
- Demonstrate platform capabilities and communicate the value of AI-powered automation and workflow optimization.
- Collaborate with sales, product, implementation, and customer success teams to ensure successful project delivery.
- Support solution design, implementation planning, and customer onboarding activities.
- Build and maintain strong relationships with key stakeholders to drive long-term customer success and retention.
- Identify opportunities for upselling, cross-selling, and expanding customer adoption.
- Monitor customer feedback and collaborate with internal teams to recommend product and process improvements.
- Stay updated on industry trends, customer experience technologies, AI innovations, and competitive offerings.
- Prepare business presentations, solution proposals, and regular account or project updates.
- Ensure high levels of customer satisfaction while contributing to revenue growth and business objectives.
- 4+ years of experience in SaaS, Enterprise Software, Customer Experience, Solution Consulting, Customer Success, or related roles.
- Strong understanding of AI-driven customer engagement, workflow automation, or digital transformation solutions.
- Experience working with enterprise customers and managing complex stakeholder relationships.
- Excellent communication, presentation, and consultative problem-solving skills.
- Ability to understand business processes and translate customer requirements into effective technology solutions.
- Strong collaboration skills with the ability to work across sales, product, engineering, and implementation teams.
- Analytical mindset with experience interpreting customer needs and delivering value-driven recommendations.
- Self-motivated, customer-centric, and comfortable working in a fast-paced, growth-oriented environment.
- Familiarity with CRM platforms, SaaS business models, and customer lifecycle management is an advantage.
- Passion for innovation, continuous learning, and delivering exceptional customer experiences through technology.
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