Customer-facing Applications Engineer who deploys, integrates, and supports Shield AIs Hivemind software; develops autonomy applications using the Shield AI SDK; provides training, debugging, documentation, and feedback to product teams; and travels frequently to work on-site with customers.
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
Our Applications Engineers are highly technical, customer-facing problem solvers who play a critical role in deploying Shield AI’s Hivemind software in real-world environments.
In this role, you will work closely with customers to understand their requirements, provide technical expertise and customer support during deployment, and ensure successful integration of Hivemind. You’ll also collaborate internally with engineering teams to develop and test new autonomy capabilities.
This role is travel-intensive, with frequent trips, often international, and sometimes lasting multiple weeks, to work directly alongside customers on-site.
What you'll do:
- Deploy with customers on site globally (~50% travel) to support software integration and development activities.
- Become an expert user of the Hivemind enterprise software stack and its various autonomy modules.
- Provide technical support and training to customers on use of Hivemind.
- Develop AI & Autonomy applications using the Shield AI enterprise software development kit.
- Assist the sales team in pre-sales activities, e.g., demos, conferences, immersions
- Assist in post-sales deployment and integration of Shield AI enterprise software products.
- Develop and maintain technical documentation and training materials.
- Help customers debug software/API integration issues.
- Collaborate with the product engineering team to address customer feedback and improve products.
Required qualifications:
- Bachelor’s degree in Engineering, Computer Science, or a related field, and 3+ years of industry experience, OR
- Master’s degree in Engineering, Computer Science, or a related field, and 1+ years of industry experience.
- Strong technical background in software engineering.
- Strong proficiency in writing modern C++ code.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
Preferred qualifications:
- Experience in the defense, aviation, or robotics industry.
- Prior experience as a customer-facing solutions engineer, application engineer, or sales engineer.
- Experience operating in a fast-paced, startup-like, environment.
- Advanced technical degree, especially in robotics or autonomy related fields
#LI-FB1
#LB
Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
Similar Jobs at Shield AI
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Manage end-to-end government, international, and commercial proposal development for Taiwan and the broader Asia/Middle East region. Lead cross-functional teams from pre-RFP planning through submission and closeout, ensuring compliant, high-quality deliverables such as proposals, RFIs, ROMs, and white papers. Improve proposal processes and tools, mentor contributors, support customer presentations and meetings, and provide business development operations support to regional leadership.
Top Skills:
Autonomy SoftwareCompliance MatricesMandarinProject Management ToolsShipleyTraditional ChineseUnmanned Systems
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Lead full sales lifecycle for Hivemind autonomy across Taiwan and Asia: develop territory and capture strategies, qualify and shape complex defense opportunities, build customer relationships, drive proposals with cross-functional teams, manage forecast and CRM hygiene, and represent Shield AI at industry events to grow strategic accounts.
Top Skills:
Ai/MlAutonomyCRMHivemindSaaSUnmanned Aerial Systems (Uas)
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Drive supplier performance and quality for aerospace components through on-site audits, root cause analysis, supplier capability development, process improvements, risk mitigation, performance monitoring, and supporting new product introductions to meet cost, delivery, and quality targets.
Top Skills:
CatiaElectrical Cad ToolsPcb DrawingsSolidworks
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
