Process reservations received by phone, email, and website; ensure booking information is accurate; upsell and cross-sell products and services; respond to meeting, greeting, and lounge service inquiries; communicate effectively with clients and operations teams; and maintain complete information in the reservation system.
JOB OVERVIEW: -
- Responsible for receiving &
processing reservations through Phone Calls, E-mails
& Website.
- Ensure Accurate Booking
Information.
- Actively Up-sell & Cross sell
the products & Services.
- Effective communication with the
clients.
- Regular &
consistent communication with the Operation team.
- Responsible for reservation
enquiries pertaining to M&G & Lounge services.
- Effectively use available
reservation system to capture all the required
information.
Requirements
PROFESSIONAL
QUALIFICATION: -
- Diploma or BSc/BHM in Hotel or
Hospitality Management/Aviation, Travel &
Tourism/Graduate/Master’s in any discipline.
REQUIRED
SKILLSETS: -
- Excellent Communication Skills
- Basic Understanding of
Reservations Process
- Understanding of Hospitality
Industry
- Customer Oriented
- Positive Attitude
- Familiarity with Hospitality
Industry Standards
- Eager to learn.
- Personal grooming and etiquette
Note: Job
responsibilities are subject to change by the employer as the
company needs and requirements of the job change.
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