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Handle incoming calls, emails, and online inquiries for reservations and bookings.
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Provide information about availability, pricing, facilities, and services.
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Process bookings accurately using the company’s reservation system.
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Update and maintain customer records, booking details, and payment information.
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Modify or cancel reservations as requested by customers, ensuring adherence to policies.
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Work closely with other departments (e.g., front office, sales, operations) to ensure seamless service delivery.
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Resolve customer issues and complaints promptly and professionally.
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Maintain a high level of product knowledge and stay updated on promotions, policies, and services.
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Generate daily, weekly, or monthly reservation reports as required.
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Upsell services or products when appropriate to enhance customer experience.
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