Digital CRM Consultant

Role Summary We are looking for a Senior ServiceNow Developer to design, build, and maintain applications on the ServiceNow platform. The ideal candidate has hands-on experience delivering at least 1–2 full ServiceNow projects independently, from requirement gathering to deployment, and can work with minimal supervision. Key Responsibilities • Design, develop, and customize applications and workflows on the ServiceNow platform (custom apps, or other modules as applicable). • Build and maintain business rules, client scripts, UI policies, UI actions, ACLs, and workflows/flow designer flows. • Develop and integrate ServiceNow with third-party systems using REST/SOAP APIs, MID Server, and Integration Hub. • Translate business requirements into technical designs and scalable solutions on the platform. • Troubleshoot and resolve technical issues, performance bottlenecks, and defects. • Collaborate with business analysts, admins, and stakeholders to gather requirements and propose solutions. • Work independently with minimal guidance, taking ownership of assigned modules/projects end-to-end. Required Skills & Experience • 5+ years of overall IT development experience, with at least 1–2 years / 1–2 full-cycle projects specifically on the ServiceNow platform (custom application development, not just configuration). • Strong hands-on experience with: o Glide APIs, Server-side & Client-side scripting (JavaScript) o Flow Designer / Workflow Editor o Service Portal / Now Experience UI Builder o App Engine Studio (for custom app development) o Integration Hub, REST/SOAP Web Services, MID Server o ACLs, Business Rules, Script Includes, UI Policies, UI Actions • Experience in at least one ServiceNow custom Application implementation • Understanding of ServiceNow data model, tables, and CMDB (preferred). • Familiarity with Agile/Scrum delivery methodology