The role involves gathering and analyzing business requirements, designing scalable Salesforce solutions, supporting system configuration, testing, and process improvement, while liaising with stakeholders and providing documentation and training.
Requirement Gathering & Analysis: Work closely with stakeholders to identify business needs, gather clear and detailed requirements. Solution Design: Translate business requirements into scalable Salesforce solutions and workflows. System Configuration Support: Assist in Salesforce system setup, configuration, and customization to meet business demands. Testing & Deployment: Support User Acceptance Testing (UAT), ensure quality of deliverables, and assist in deployment activities. Process Improvement: Propose and implement business process optimizations using Salesforce capabilities. Stakeholder Management: Act as a liaison between business users, product owners, and technical teams, facilitating communication and alignment. Documentation & Training: Maintain comprehensive documentation including requirements, user stories, and process flows; support end-user training and adoption. Ongoing Support & Optimization: Monitor Salesforce system performance, gather feedback, and support continuous improvements to enhance user experience and business value. Digital Transformation: Drive initiatives that leverage Salesforce to improve customer engagement, sales, and service processes.
Similar Jobs
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
The Business Analyst will lead digital transformation projects in banking, document requirements on Jira, and engage with stakeholders to align business outcomes.
Top Skills:
JIRA
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
The Business Analyst role involves managing requirements in Payments for global banking clients, utilizing Agile methodologies, and collaborating across multiple teams and cultures.
Top Skills:
ConfluenceJIRA
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Seeking a Business Analyst with 8+ years in Payments within Retail Banking, experienced in Agile delivery, stakeholder management, and customer channel analysis.
Top Skills:
ConfluenceJIRA
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
