Handle customer inquiries via phone, email, and chat; resolve complaints within timelines; maintain accurate interaction records; coordinate with internal teams; meet quality and productivity benchmarks; deliver professional, empathetic service.
This role is for one of the Weekday's clients
Salary range: Rs 400000 - Rs 600000 (ie INR 4 - 6 LPA)
Location: Remote / Work From Home
Employment Type: Full-Time
Working Days: 6 Days a Week (Rotational Week Off)
Shift: Night Shift (Rotational)
About the RoleWe are looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving concerns, and ensuring a seamless customer experience through effective communication and problem-solving skills.
RequirementsKey Responsibilities
- Respond to customer inquiries via phone, email, chat, and other communication channels.
- Resolve customer complaints and provide appropriate solutions within defined timelines.
- Maintain accurate records of customer interactions and follow-up actions.
- Coordinate with internal teams to address customer concerns and ensure timely resolution.
- Deliver a high level of customer satisfaction through professional and empathetic communication.
- Meet quality and productivity benchmarks set by the organization.
- Graduate in any discipline.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM tools is an added advantage.
- Willingness to work in night shifts and rotational week-offs.
- Strong interpersonal skills.
- Ability to multitask and prioritize effectively.
- Positive attitude and willingness to learn.
Resolving concerns and ensuring a seamless customer experience through effective communication and problem-solving skills. Key Responsibilities Respond to customer inquiries via phone
Good-to-have skillsCustomer Support, Customer Experience
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