Resolves client booking modifications, cancellations, and extra-service requests. Advises clients on bookings and products, communicates with suppliers and hotels by email and phone, and uses CRM systems and internal databases. Requires upper-intermediate English, empathy, resilience, responsibility, quick learning, and reliable remote-work equipment. Travel-industry or booking-system knowledge is advantageous.
Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Extra Services Team) to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
RequirementsWhat You’ll Do:
- Rapidly and effectively resolve client issues: Manage booking modifications, cancellations, and additional services requests;
- Advise clients: Provide expert advice on bookings and our products.
- Communicate: Engage with suppliers, hotels, and clients via email and phone.
- Work with systems: Utilize CRM systems and our internal databases efficiently.
- English Proficiency: Upper Intermediate level (both spoken and written).
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Tech Requirements: A functioning computer and microphone.
- Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
BenefitsWhat We Offer:
- Remote Work: Work from the comfort of your home
- Great Team: Join a young and active team of super specialists
- Flexible Schedule: 2 days-on after 2-days off from 9 a.m. to 9 p.m. GMT+3
- Competitive Salary: Earn a base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
- Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
- Perks: Enjoy corporate discounts on hotels and other services
- Application and Assessment: You'll receive an assessment link when you apply. If there's a match, you'll be invited to an interview with our HR.
- Meeting with HR: A friendly chat with our HR team.
- One minute Internet Speed Test: Just to make sure you’re all set for remote work.
- Interview results and offer!
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
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