Provide chat-based customer support, resolve issues and complaints according to company policies, enhance customer satisfaction, and represent the Crepdog Crew brand. The role focuses on personalized assistance, customer retention, professional communication, and maintaining a strong shopping experience for the streetwear and sneaker marketplace.
Company Description
Crepdog Crew is India’s biggest marketplace for streetwear and sneakers. You can visit our online marketplace, www.crepdogcrew.com, or our store, CDC Experience in New Delhi, Hyderabad & Mumbai. Crepdog Crew is more than just a marketplace; it's a community. The brand is dedicated to redefining streetwear culture in India and providing an exceptional shopping experience. Join Crepdog Crew on its journey and become part of the Crew today.e: Excellent verbal and written communication skills.
Role Description
- Customer Satisfaction Enhancement: Strive to exceed customer expectations by delivering personalized assistance through chat, proactively addressing concerns, and fostering positive relationships to drive loyalty and retention.
- Issue Resolution: Expertly resolve customer issues and complaints through chat while adhering to company policies and procedures, aiming to achieve satisfactory outcomes for both the customer and the company.
- Brand Representation: Serve as a frontline ambassador for Crepdog Crew, embodying the brand's values and delivering exceptional service through chat to maintain and enhance the brand's reputation.
Qualifications
- Customer Support Experience: Previous experience of minimum 6 months to 5 years working as a Customer Support Executive, preferably with retail/e-commerce/luxury brands, with a strong focus on chat-based support.
- Issue Resolution Expertise: Ability to resolve customer issues while adhering to company policies and maintaining high professionalism, especially through chat.
- Chat Communication Skills: Hands-on experience handling chat processes to assist customers effectively across various platforms.
Location: Delhi (Saket; Monday-Saturday)
Employment Type: Full-time
Department: Customer Support
Why Join Us:
> Be part of one of India’s most exciting streetwear and lifestyle brands.
> Opportunity to shape hiring strategies as we expand our retail presence.
> Dynamic, creative, and growth-oriented work culture.
> Work with a passionate team driving the streetwear community in India.
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