Handle customer calls, queries, follow-ups, and service guidance while resolving concerns and maintaining strong client relationships. Coordinate with internal teams to support smooth service delivery, update CRM and customer records, and follow up regarding feedback, renewals, and service updates. The role requires Hindi and English communication, problem-solving abilities, and a customer-first approach.
We are looking for a customer-focused Customer Support Executive to handle client queries, provide assistance, maintain customer relationships, and ensure a smooth service experience.
Key Responsibilities:
- Handle customer calls, queries, and follow-ups professionally.
- Provide support and guidance to clients regarding services and processes.
- Maintain strong customer relationships.
- Resolve customer concerns and ensure satisfaction.
- Coordinate with internal teams for smooth service delivery.
- Maintain customer records and update CRM/database.
- Follow up with clients for feedback, renewals, and service updates.
Requirements
Benefits
- Opportunity to work with a growing customer-focused organization.
- Professional growth and learning opportunities.
- Positive and collaborative work environment.
- Competitive salary package.
- Exposure to client relationship management and service operations.
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
