Handle customer calls, queries, follow-ups, and service guidance while resolving concerns and maintaining strong client relationships. Coordinate with internal teams to support smooth service delivery, update CRM and customer records, and follow up regarding feedback, renewals, and service updates. The role requires Hindi and English communication, problem-solving abilities, and a customer-first approach.
We are looking for a customer-focused Customer Support Executive to handle client queries, provide assistance, maintain customer relationships, and ensure a smooth service experience.
Key Responsibilities:
- Handle customer calls, queries, and follow-ups professionally.
- Provide support and guidance to clients regarding services and processes.
- Maintain strong customer relationships.
- Resolve customer concerns and ensure satisfaction.
- Coordinate with internal teams for smooth service delivery.
- Maintain customer records and update CRM/database.
- Follow up with clients for feedback, renewals, and service updates.
Requirements
Benefits
- Opportunity to work with a growing customer-focused organization.
- Professional growth and learning opportunities.
- Positive and collaborative work environment.
- Competitive salary package.
- Exposure to client relationship management and service operations.
Right Advisors Private Limited New Delhi, Delhi, IND Office
New Delhi, India
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