As a Customer Experience Modeler, you'll develop automation solutions, troubleshoot issues, improve recovery processes, and analyze trends to enhance customer experience in telecom operations.
Join our Team
About this opportunity:
We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert-RAN. This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain.
What you will do:- Develop, maintain, and enhance automation-based solutions, conducting in-depth troubleshooting as necessary.- Drive recovery processes improvement.- Offer your technical expertise to our domain support and automated operations team.- Aid our automation and analytics team with your detailed domain knowledge.- Construct and polish automated Service Delivery methodologies.- Analyze trends to preemptively identify potential service disruptions, enabling swift restoration and repair.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Overall understanding of Automation?.- Troubleshooting skills.- Network Performance.- E2E Customer Experience.
BSc/RNC nodes, RAN back office monitoring, 2g,3g,4g,5g.- Network Virtualization.- Problem management.- Telecom Domain.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident management.- MS TOP.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- System Administration.- Data Security.
About this opportunity:
We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert-RAN. This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain.
What you will do:- Develop, maintain, and enhance automation-based solutions, conducting in-depth troubleshooting as necessary.- Drive recovery processes improvement.- Offer your technical expertise to our domain support and automated operations team.- Aid our automation and analytics team with your detailed domain knowledge.- Construct and polish automated Service Delivery methodologies.- Analyze trends to preemptively identify potential service disruptions, enabling swift restoration and repair.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Overall understanding of Automation?.- Troubleshooting skills.- Network Performance.- E2E Customer Experience.
BSc/RNC nodes, RAN back office monitoring, 2g,3g,4g,5g.- Network Virtualization.- Problem management.- Telecom Domain.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident management.- MS TOP.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- System Administration.- Data Security.
Top Skills
Automation
Data Security
E2E Customer Experience
Ericsson Operations Engine
Ms Top
Network Performance
Network Virtualization
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurugram Hub - Ericsson India Global Services (Delhi NCR) Office
Set near the Aravalli hills, this area blends green surroundings with modern office parks. Quieter than central Gurugram but well connected, offering a calmer workday with easy access to city hubs.
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurgaon Head Office - Ericsson India (Delhi NCR) Office
One of India’s biggest corporate hubs with offices, metro access, restaurants and cafés all nearby. Fast-paced, urban and well connected, ideal for professionals who want energy, convenience and strong networking.
Ericsson Noida, Uttar Pradesh, IND Office
Ericsson Noida Hub (Delhi NCR) Office
Modern commercial district with wide roads, metro connectivity and growing residential areas. Close to malls, food hubs and offices, offering a practical balance between work, commute and daily life.
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