The IT System Expert will support, maintain, and configure FSM/M5 tooling, facilitate transformations to Microsoft Dynamics 365, and handle troubleshooting and user support.
Join our Team
About this opportunity
The IT System Expert role is positioned within our first line support department, which is responsible for supporting, maintaining, and configuring the current FSM/M5 tooling. Over the next 18 months, this application will be replaced by Microsoft Dynamics 365, incorporating Azure and Power BI functionality. The team will play a critical part in this transformation, ensuring seamless transition and ongoing support for the Hardware Services organization by keeping the tool suite operational and properly configured to meet business needs.
What you will do
• The IT System Expert will be instrumental in overcoming the challenges of introducing AI and automation into our processes, ensuring that fundamental changes are implemented smoothly while leveraging new technologies to drive greater efficiency and effectiveness.• An average week would be a good mix of picking up and solving trouble tickets, resolving discrepancies, testing and supporting the deployment of the latest software releases.• Performing system maintenance, reviewing new business demands, and managing the flow of parts-determining which parts need to go where and when.• Coordinating outages and ensuring Level 2 and 3 support teams are involved is key, with regular updates to stakeholders until the issue is resolved and de-escalated.• As system experts, the team is often consulted on solving operational challenges and must work closely with Solution Architects to address new demands and implement changes.
You will bring
• Bachelor's degree or higher in IT, Computer Science, or a related field• Solid understanding of IT systems, reverse logistics, and supply chain operations• Experience with Services R&D processes• Proficiency in English, both written and spoken• Basic knowledge of cloud technologies and SaaS platforms• Strong skills in AI and automation, with expertise in IT security and access management• Curious, entrepreneurial, and commercially minded• Ability to apply technology, conduct analysis and research, and drive results• Customer-focused, collaborative, and willing to share knowledge• Insight into business and market dynamics, especially Ericsson's processes• Outgoing personality with excellent communication and soft skills
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 783324
About this opportunity
The IT System Expert role is positioned within our first line support department, which is responsible for supporting, maintaining, and configuring the current FSM/M5 tooling. Over the next 18 months, this application will be replaced by Microsoft Dynamics 365, incorporating Azure and Power BI functionality. The team will play a critical part in this transformation, ensuring seamless transition and ongoing support for the Hardware Services organization by keeping the tool suite operational and properly configured to meet business needs.
What you will do
• The IT System Expert will be instrumental in overcoming the challenges of introducing AI and automation into our processes, ensuring that fundamental changes are implemented smoothly while leveraging new technologies to drive greater efficiency and effectiveness.• An average week would be a good mix of picking up and solving trouble tickets, resolving discrepancies, testing and supporting the deployment of the latest software releases.• Performing system maintenance, reviewing new business demands, and managing the flow of parts-determining which parts need to go where and when.• Coordinating outages and ensuring Level 2 and 3 support teams are involved is key, with regular updates to stakeholders until the issue is resolved and de-escalated.• As system experts, the team is often consulted on solving operational challenges and must work closely with Solution Architects to address new demands and implement changes.
You will bring
• Bachelor's degree or higher in IT, Computer Science, or a related field• Solid understanding of IT systems, reverse logistics, and supply chain operations• Experience with Services R&D processes• Proficiency in English, both written and spoken• Basic knowledge of cloud technologies and SaaS platforms• Strong skills in AI and automation, with expertise in IT security and access management• Curious, entrepreneurial, and commercially minded• Ability to apply technology, conduct analysis and research, and drive results• Customer-focused, collaborative, and willing to share knowledge• Insight into business and market dynamics, especially Ericsson's processes• Outgoing personality with excellent communication and soft skills
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 783324
Top Skills
AI
Automation
Azure
It Security
Microsoft Dynamics 365
Power BI
Saas Platforms
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