Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Job Summary:
As part of the LCS Contract Delivery Ops team, you will be responsible for booking and managing orders related to RA service offerings, serving as the primary point of contact for customers initiating order requests and related activities.
You will report to the Team Lead TEAM LEAD - LCS, CONTRACTS DELIVERY OPS, and work in a hybrid capacity from our Noida, India office.
Your Responsibilities:
- Build processes in compliance with established SOPs and guidelines. Perform a wide variety of contract administration responsibilities for assigned team(s) globally.
- Works with proposal admins, delivery teams and regional stakeholders to ensure compliance in the service contracts business.
- Normally follows established procedures on routine work, requires instructions only on new assignments.
- Have exposure around audits and services contracts.
- Receives assignments in the form of goals with goals and the process by which to meet goals.
- Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information.
- Prior experience & Knowledge of SAP and IFS.
- Should have required knowledge on commercial aspects of Proposals, Procurements, Contracts, and closures.
- Applies acquired job skills and company procedures to complete assigned tasks.
- Extract data & publish necessary reports required by the various regional stakeholders as per the established cadence.
- Contribute to Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as & when required.
- Use the various official tools available like MS Teams & outlook for frequent interaction with peers/ customers & regional stakeholders on discussion related to processes, contracts, feedback, presentations & other updates on a regular basis.
- Interact with regional partners and proposal and billing teams to assure project/contract progress to meet customer requirements.
- Proficiency in MS Office and Quick base Application.
The Essentials - You Will Have:
- Bachelor's degree in science/ commerce/ business administration or equivalent.
- Minimum of 2+ years of experience in Business Operations.
- Should have exposure to Global Work style, engagement with clients while sitting at remote locations.
- Willing to work in flexible business shifts / global time zones including NA/LA time zone to drive business stakeholder connect.
- Proven experience in business operations, with hands-on expertise in the order-to-cash domain and strong analytical & reporting capabilities.
- Exposure around audits and services contracts.
- Experience in creating detailed work instructions and process workflows.
- Strong continuous improvement mindset with a focus on operational efficiency.
What We Offer:
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
