Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Principal duties and responsibilities
1. Execute processes in compliance with established SOPs and guidelines. Performs a wide variety of billing administration duties for assigned team(s) globally.
2. Works with contracts admins, training services admins, field service engineers and regional SPOCs to ensure compliance in the service contracts business.
3. Normally follows established procedures on routine work, requires instructions only on new assignments.
4. Should have exposure around audits and services contracts.
5. Receives assignments in the form of objectives with goals and the process by which to meet goals.
6. Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information.
7. Prior experience & Knowledge of SAP and IFS
8. Should have required knowledge on commercial aspects of Proposals, Procurements, Contracts, and closures.
9. Applies acquired job skills and company policies and procedures to complete assigned tasks
10. Extract data & publish necessary reports required by the various regional stakeholders as per the established cadence.
11. Contribute to Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as & when required.
12. Use the various official tools available like conference calls & emails for frequent interaction with peers/ customers & regional stakeholders on discussion related to processes, contracts, feedback, presentations & other updates on a regular basis.
13. Interact with vendor regional SPOC and Contracts Team Members, Distributors, Training Coordinators, to assure project progress to meet customer requirements.
14. Proficiency in MS Office and Quick base Application.
Leadership
1. Act as a Point of Contact for acknowledging & addressing internal customers queries related to Projects & Contracts.
2. Participate & actively contribute to continuous improvement initiatives & reporting/documenting enhancements to improve productivity.
3. Enthusiastic to work & adapt in a dynamic, fast paced, and challenging environment
Interpersonal
1. Regularly interacts with project/contract administrators, Regional SPOCs, and other Business Unit stakeholders to build productive internal/external working relationships.
2. Strong passion for delivering excellent customer experience.
3. Excellent communicator at all levels (in person, written, telephone) with strong ability to clearly articulate & convey the understanding to peers & customers.
Education & Experience:
1. Bachelor’s Degree in Science/ Commerce/ Business Administration or equivalent.
2. 3-5 years of relevant experience in Business Operations.
3. Should have exposure to Global Work style, engagement with clients while sitting at remote locations.
4. Willing to work in flexible business shifts including AP/EMEA/NA/LA time zone to drive business stakeholder connect.
5. Lean Six Sigma certifications are a plus.
Keywords:
SAP, Supply Chain Management, Project Tracking, Service Management, Order Management, Order Processing, Audits, Invoice Processing, Material Tracking, Customer Relationship Management, Microsoft Office Tools.
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
