Chi Networks, headquartered in Chicago, is an innovative Managed Service Provider with global operations supported by data centers across three time zones. We specialize in delivering a comprehensive suite of cloud services, including Infrastructure Software as a Service (SaaS) and Virtual Desktop Infrastructure (VDI) solutions. Our teams support global clients with a strong focus on operational discipline, security, and reliability.
Chi Networks is seeking an L2 Citrix Engineer to support and manage Citrix-based environments for enterprise customers. This role is ideal for a technically strong professional who has hands-on experience with Citrix administration and is comfortable working in a 24×7 managed services environment.
Key Responsibilities
Provide L2-level support for Citrix Virtual Apps and Desktops (XenApp / XenDesktop) environments
Monitor, troubleshoot, and resolve incidents related to Citrix performance, access, and availability
Handle tickets escalated from L1 teams and ensure timely resolution as per SLAs
Perform routine administration, maintenance, and health checks of Citrix infrastructure
Assist with patching, upgrades, and configuration changes
Coordinate with internal teams (Network, Windows, Storage) for issue resolution
Maintain technical documentation, SOPs, and incident reports
Participate in shift rotations supporting 24×7×365 operations
Requirements
Qualifications
2–5 years of hands-on experience in Citrix administration / support
Strong knowledge of:
Citrix Virtual Apps & Desktops
Citrix StoreFront, Delivery Controllers, and License Servers
Windows Server (2016/2019/2022)
Active Directory, Group Policy, basic networking concepts
Experience working in an ITIL / ticket-driven environment
Ability to troubleshoot performance and user access issues
Citrix certification (CCA / CCP) is a plus
Location & Additional Details
Job Type: Full-time, On-site
Location: New Delhi, India
Shift: Rotational shifts (24×7 support environment)
Experience Level: L2
Compensation: As per experience and company standards
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