Jobs at Chi Networks India Pvt. Ltd.

Support 24x7 SOC operations by handling security escalations, threat hunting, malware analysis, incident response, vulnerability assessments, and risk remediation. Maintain and optimize EDR, XDR, SIEM, DLP, network, and endpoint security tools. Monitor alerts, vulnerabilities, and network traffic; conduct audits and compliance activities; document procedures and incidents; support security technology demonstrations and customer engagements; and promote employee security awareness.

Supports HR operations, employee lifecycle activities, recruitment coordination, compliance, documentation, and office administration for the New Delhi office. Responsibilities include maintaining employee and recruitment records, processing attendance and leave, coordinating onboarding and exits, scheduling interviews, preparing HR communications, liaising with vendors and internal teams, and assisting with travel, reimbursements, and approvals.

Supports Operations, Sales, NOC/SOC, and Management by preparing MIS reports, building dashboards, writing SQL queries, automating reports, maintaining data accuracy, and analyzing performance trends. The intern will use Excel, Google Sheets, Power BI, or Tableau to deliver visual insights, respond to ad-hoc data requests, and support accurate reporting across teams.

Design, maintain, and optimize CI/CD pipelines, cloud infrastructure, infrastructure-as-code, configuration management, and automated deployments. Manage database environments, containers, monitoring, system performance, security practices, high availability, and disaster recovery. Collaborate with development, QA, and operations teams to streamline releases, troubleshoot issues, document systems, and evaluate DevOps technologies. This is a full-time, on-site role in New Delhi with 24x7 night-shift requirements.

Generate leads through research, networking, cold outreach, and tele-sales; present and sell IT services including managed services, cloud, and email solutions; build client relationships; conduct meetings and demonstrations; negotiate and close deals against sales targets; collaborate with technical and operations teams; and maintain accurate CRM records.

Provide first-level IT support for hardware, software, email, desktop, printer, antivirus, and connectivity issues. Maintain support logs and ticketing records, assist with system installations, configurations, and patch updates, and help track IT inventory and assets. The role is full-time and on-site in New Delhi, operates in a 24x7 environment with possible night shifts, and may convert to a full-time position based on performance.

Monitor servers, devices, and applications in 24x7 operations; log alerts, create tickets, escalate incidents, assist with basic network and server troubleshooting, and prepare shift reports and outage documentation. The intern will support Indian and US clients while developing skills in Linux, Windows Server, networking, cloud computing, and monitoring tools.

Provides first-level, on-site technical support for desktops, laptops, peripherals, Windows, Outlook, basic networks, remote access, virtual desktops, and conference room A/V systems. Installs and configures hardware and software, monitors server health, manages support tickets and documentation, communicates with users, provides basic troubleshooting guidance, and escalates complex issues. Requires a bachelor's degree or equivalent, 1–3 years of desktop or IT support experience, and strong customer service skills.

Provides L2 support for Linux production and non-production systems in a 24/7 managed services environment. Monitors infrastructure with Zabbix, investigates alerts and incidents, performs system administration, patching, hardening, security updates, and capacity monitoring. Handles escalations, supports SLA adherence, coordinates with network, storage, and application teams, maintains documentation and monitoring configurations, and participates in rotational shifts.

Design and develop intuitive, responsive, accessible web and mobile experiences. Create UI mockups, prototypes, design systems, and component libraries while translating designs into performant frontend applications using HTML, CSS, JavaScript, and modern frameworks. Collaborate with product, design, and backend teams, conduct usability testing, optimize performance and SEO, ensure cross-browser compatibility, and incorporate user feedback. The role also supports evolving design standards and applying UX research, analytics, and A/B testing practices.

Lead end-to-end Zoho One implementation, configuration, customization, automation, integrations, data migration, reporting, user management, and support. Configure Zoho CRM, Creator, Books, People, and Desk; develop Deluge scripts, workflows, blueprints, validation rules, APIs, and webhooks. Translate stakeholder requirements into technical solutions, build dashboards and KPIs, train users, troubleshoot issues, and continuously optimize the platform. This is a full-time, on-site role in Delhi-NCR with possible night-shift work in a 24x7 environment.

Operate, monitor, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, VPNs, and cloud networking environments. Resolve connectivity, performance, and security incidents; implement approved VLAN, routing, and firewall changes; support disaster recovery networking; maintain technical documentation; collaborate with L3 and IT teams; and provide client guidance. Participate in 24x7 on-call support and incident response.

Supports IT infrastructure and managed services for Indian and US clients through monitoring, troubleshooting, issue resolution, cloud deployment, and configuration. Assists with SOC and NOC monitoring and incident response while collaborating with senior engineers. Participates in technical training, follows best practices, and meets client SLAs in a full-time, on-site 24x7 environment with night shifts.

Leads and develops a field sales team, sets sales strategies, manages quotas and pipelines, forecasts revenue, closes complex IT solutions deals, and oversees key client relationships. Collaborates with technical, operations, marketing, and presales teams while monitoring market trends and competitive activity. The role requires selling services such as cloud hosting, managed services, cybersecurity, data center services, and disaster recovery, with extensive travel across Delhi NCR and occasional regional travel.

Provides L2 support and administration for Citrix Virtual Apps and Desktops environments in a 24/7 managed services operation. Responsibilities include monitoring, troubleshooting performance and access issues, resolving escalated tickets within SLAs, performing maintenance and health checks, assisting with patches and upgrades, coordinating with infrastructure teams, maintaining documentation, and participating in rotational shifts.