Certification delivery program operational lead

Job Description:

Role Overview

The role ensures key operational certification delivery activities, including course setup, registration, instructor coordination, attendance, reporting, and learning-partner engagement, enabling partners and HPE technical professionals to validate their skills through globally recognized, industry-grade certification programs.

Responsibilities

Tech Pro University operational support

• Manage end-to-end training operations, including course setup, registration, communications, attendance, revenue tracking, and reporting.
• Maintain accurate business data, Learning Partner inventories, instructor agreements, and training records.
• Coordinate Train-the-Trainer (TTT) programs with instructors and Learning Partners.
• Support certification campaigns, including exam vouchers and study materials.

Exam Delivery & Event Execution

• Support high-volume certification delivery at global events, including Tech Jam, HPE Discover, and partner conferences.
• Coordinate exam readiness, operational logistics, and vendor support for large-scale certification testing centers.
• Ensure certification operations can scale to support thousands of exam deliveries annually.

Education and Experience Required

• 8+ years of experience in certification delivery program operations.
• First-level university degree; advanced degree preferred or equivalent experience.
• 6+ years managing certification exam development or assessment programs.
• Experience managing complex global programs and cross-functional teams.

Knowledge and Skills

• Strong expertise in certification exam design, competency modeling, and blueprint development.
• Familiarity with psychometric analysis and exam quality assurance methodologies.
• Experience working with certification vendors and testing delivery platforms (e.g., Pearson VUE).
• Strong understanding of technical certification programs and partner enablement ecosystems.
• Excellent project management and program governance skills.
• Ability to work with globally distributed subject matter experts and virtual teams.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Ability to balance strategic certification design with operational program execution.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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