Job Description
Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
Job Description
We are looking for a Billing System Analyst II who will :
- Basic technical expertise on telco, billing, and ITSM tool (Jira or ServiceNow or Remedy)
- Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL.
- Experience of monitoring via tools, scripts (shell/Perl) and email alerts.
- Able to perform first cut basic analysis via predefined SOPs.
- Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
- Able to understand the customer SLA, prioritize and manage the workflow from start to finish.
- Able to engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
- He should be able to communicate the issue meaningfully to different stakeholders and those with less technical knowledge.
- Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
- Document operational and system architecture processes and configuration and identify automation opportunities were
applicable - Participating in Operations 24x7 on-call rotation schedule
- Able to maintain clear shift handover, ROTA, and Escalation matrix to have seamless handholding among different support
teams, customer, and 3rd party vendor. - Able to capture chronology of events for critical and high alerts.
Is this opportunity right for you? We are looking for candidates who:
- Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
- 3-5 years of work experience in software industry and application support experience
- Knowledge of telecom billing solutions, rating and charging systems, Interconnect Billing.
- Good working experience with System monitoring and ITSM processes
- Experience in documenting support plans, support strategy, support cases.
- Able to work in a team or independently and be self-sufficient.
- Experience in telecom OSS/BSS domain.
- Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL)
- Experience with good communication skills and customer connection.
- Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
- Proficient in English in a business environment
Location(s):
India RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
