Manage end-to-end B2B order processing for retail clients, including picklist creation, picking coordination, packing, quality control, documentation, dispatch tracking, and shipment reporting. Coordinate with brands, partners, transport, finance, and warehouse teams to meet SLAs. Resolve delays, maintain accurate order records, and ensure compliance with warehouse and dispatch procedures.
Job Title: B2B Operations Executive
Department: Warehouse / Supply Chain
Location: Delhi
Job Summary:
We are looking for a detail-oriented and proactive B2B Operations Executive to manage end-to-end B2B order processing, coordinate with internal teams, and ensure timely dispatches in alignment with SLAs. The role requires strong organizational skills, problem-solving abilities, and experience in managing bulk orders for multiple retail clients.
Key Responsibilities:
- Coordinate and process B2B orders in WMS/ERP platforms.
- Create and manage picklists, assign to pickers, and monitor order flow from picking to dispatch.
- Communicate and follow up with brands, partners, and transport teams for smooth order movement.
- Oversee packing, QC, and documentation (Invoice, E-way bill, STN, etc.).
- Track shipments, update dispatch details, and maintain accuracy in tracking sheets.
- Ensure compliance with SLAs and dispatch protocols.
- Troubleshoot delays or issues and escalate as needed.
- Maintain reports on order status and pending shipments.
- Coordinate with finance or accounts team for billing-related documents if required.
Key Skills:
- Strong understanding of B2B logistics and warehouse processes
- Knowledge of WMS/ERP systems (e.g., Logic-ERP, Uniware, etc.)
- Good Excel/Google Sheets skills
- Communication and coordination skills
- Attention to detail and time management
- Team Player
- Problem-solving and ability to work under pressure
Qualifications:
- Graduate in any discipline (Supply Chain or Logistics preferred)
- 4–5 years of experience in warehouse or B2B operations
- Familiarity with retail dispatch workflows is a plus
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