Role Summary
The Associate Manager, HR Operations & Technology plays a key role in driving operational excellence, HR system optimization, workforce analytics, and continuous improvement initiatives across the People function.
Reporting to the Senior Manager, HR Transformation, this role supports the delivery of HR technology projects, process standardization, reporting solutions, and employee lifecycle operations. The role combines HR operational expertise with strong technical and analytical capabilities to improve efficiency, enhance employee experience, and enable data-driven decision making.
Key Responsibilities
HR Operations Excellence
- Support and optimize end-to-end employee lifecycle processes including onboarding, employee changes, transfers, promotions, and offboarding.
- Drive process standardization and simplification across regions.
- Identify opportunities to reduce manual effort and improve service delivery.
- Support development and monitoring of operational KPIs and service levels.
HRMS & Technology Support
- Act as a functional expert for HR technology platforms.
- Support system configuration, testing, upgrades and enhancements.
- Coordinate User Acceptance Testing (UAT) activities.
- Work with HR, IT and vendors on issue resolution and change requests.
- Support integrations between HR systems, payroll and downstream applications.
Data, Analytics & Reporting
- Develop Power BI dashboards and workforce reporting solutions.
- Analyse workforce trends including:
- Headcount
- Attrition
- Diversity
- Hiring metrics
- Organizational effectiveness
- Produce executive reporting and insights.
- Improve data quality and governance standards across HR systems.
- Conduct data validation and reconciliation activities to improve reporting accuracy.
Transformation & Continuous Improvement
- Support implementation of HR transformation initiatives.
- Document current and future-state processes.
- Participate in HRIS implementation and enhancement projects.
- Assist with automation and digitalization programs.
- Maintain project documentation and status reporting.
- Identify and implement opportunities for process improvement and automation.
Stakeholder Management
- Partner with HRBPs, Payroll, Finance and IT teams.
- Translate business requirements into system and reporting solutions.
- Provide end-user support and training where required.
Skills & Experience
Essential
- 8-9 years' experience in HR Operations, HRIS, HR Shared Services or HR Technology.
- Strong understanding of HR processes and employee lifecycle management.
- Experience working with HRMS platforms such as:
- Oracle Fusion
- Workday
- SuccessFactors
- ServiceNow HRSD
- Experience developing reports and dashboards using Power BI and other reporting tools.
- Advanced Excel skills including Power Query and data modelling.
- Experience with HR data management and governance.
Preferred
- Experience supporting HRIS implementation or transformation projects.
- Knowledge of integrations, APIs and system interfaces.
- Experience working in global organizations.
- Understanding of Agile, Lean or process improvement methodologies.
Key Competencies
- Digital mindset
- Continuous improvement orientation
- Strong analytical capability
- Curious and technology-savvy
- Structured problem solver
- Detail-oriented
- Strong stakeholder management
- Strong communication and stakeholder engagement
- Results focused
- Collaborative
- Change champion
Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only one of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working in clinical research and biotech, including people who identify with LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to responding to every application. We look forward to talking to you about working at Novotech.
About UsNovotech is a global full-service clinical Contract Research Organization (CRO).
At Novotech, ambition meets opportunity. As a globally recognized leader in clinical research and scientific advisory services, we are proud to combine our position at the forefront of the industry with an award-winning workplace culture that values ambition, innovation, and growth. Named Employer of Choice, Great Place to Work and Employer of Choice for Gender Equality (EOCGE), we are committed to fostering an environment that reflects the life-changing work we do.
Since 1997, we have expanded our global footprint, now with 30+ offices across Asia-Pacific, the United States, and Europe. This growing network unites professionals from diverse backgrounds and disciplines to advance therapies that improve patient outcomes worldwide.
At Novotech, our employees are at the heart of our success. By offering trust, flexibility, and autonomy through programs like NovoLife, our flexible benefits framework, we empower team members to create an effective work-life balance that delivers professional satisfaction and maximum results for clients.
With access to mentorship opportunities, professional development programs, and a dynamic community, Novotech offers a platform for driven individuals to achieve personal growth while shaping the future of healthcare. Join us to be a part of a team that values your contributions and supports your ambition to make a global impact.
At Novotech we have advanced therapeutic and regulatory expertise, the ability to execute across markets and a client-centric service model, so that our clients get a trusted, long-term partner and an accelerated path to bring their life-changing advances to market. This gives our employees the opportunity to develop their careers by joining a diverse and supportive global organization with a collaborative culture, whilst working with clients on the cutting-edge of life sciences.
At Novotech you will work alongside empowered teams with a shared commitment to success.
- Strategic vs transactional mindset.
- Ability to gain insights and make proactive decisions quickly.
- Culture that fosters partnership and collaboration, where every voice is heard and valued.
- Ongoing support from senior stakeholders and leadership team.
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