Conduct 40–60 daily outbound calls to confirm deliveries, collect meaningful product feedback, monitor reviews, and maintain positive post-delivery customer experiences. Adapt tone and conversation style to customer cues, use active listening to uncover insights, accurately record feedback in the CRM, and escalate critical findings. The role serves international clients and requires sustained energy, empathy, curiosity, and excellent spoken English throughout the shift.
About the Company:
Job Description:
CrepDog Crew is India’s biggest streetwear and sneaker ecosystem — combining premium retail stores, curated online platforms, and homegrown designer brands. With experiential stores in Delhi, Mumbai, and Hyderabad, CDC is not just a retailer but a cultural engine shaping fashion in India.
We are looking for a Associate : Feedback Calling to manage outbound calls to customers for order delivery confirmation, feedback collection, and review monitoring. The role involves interacting with international clients, updating CRM systems, and ensuring a positive post-delivery customer experience.
Responsibilities:
- Conduct 40–60 structured outbound calls daily to collect product feedback and reviews from existing customers
- Modulate voice tone, pitch, and pace based on customer cues - shifting from warm and welcoming to attentive and probing as the conversation demands
- Create a conversational, experiential call flow so customers feel they had a meaningful dialogue, not a scripted questionnaire
- Use active listening techniques to pick up on unspoken cues and probe deeper for genuine, quality feedback
- Maintain high energy and consistency across all calls throughout the shift without drop in articulation or warmth
- Log feedback accurately in the CRM and flag any critical insights to the team lead
Looking for:
- 0–2 years of experience in outbound calling, customer service, or any communication-heavy role and freshers with exceptional spoken skills are strongly encouraged to apply.
- Excellent english speaking with flawless pronunciation, rich vocabulary, natural sentence construction
- Proven ability to modulate voice - control pace, warmth, emphasis, and energy across different customer personalities
- Prior experience in outbound calling, customer service, tele-counselling, or radio/media is a strong plus
- Naturally empathetic and curious -someone who genuinely enjoys talking to people and drawing out their stories.
Location: Delhi (Saket; Monday-Saturday)
Employment Type: Full-time
Department: Founder's Office
Why Join Us:
> Be part of one of India’s most exciting streetwear and lifestyle brands.
> Opportunity to shape hiring strategies as we expand our retail presence.
> Dynamic, creative, and growth-oriented work culture.
> Work with a passionate team driving the streetwear community in India.
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