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EXL

Assistant Vice President

Posted 8 Days Ago
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Hybrid
New Delhi, Delhi, IND
Expert/Leader
Hybrid
New Delhi, Delhi, IND
Expert/Leader
Leads global IT service delivery and digital workplace operations, including service desks, endpoint compliance, patch management, vendor governance, and ITSM transformation. Manages large teams, improves enterprise user experience and service quality, drives automation and AI-enabled self-service, and establishes SLA, KPI, audit, and operational governance frameworks.
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A senior IT service delivery and digital workplace leader with over 15 years of experience managing large-scale technology operations, service desk functions, endpoint compliance, vendor governance, and transformation programs. Experienced in leading global teams, supporting enterprise users, improving service quality, and driving operational efficiency through automation, AI-enabled solutions, and structured governance.

Key Capabilities:

  • Global IT Service Delivery and Operations Management
  • Digital Workplace and End User Services
  • Service Desk Transformation and ITSM Governance
  • Endpoint Compliance, Patch Management, and Audit Readiness
  • Vendor Management and SLA / KPI Governance
  • Automation, AI, Chatbots, and Self-Service Adoption
  • Customer Experience Improvement and Operational Excellence
  • Large Team Management and Stakeholder Engagement
Responsibilities

A senior IT service delivery and digital workplace leader with over 15 years of experience managing large-scale technology operations, service desk functions, endpoint compliance, vendor governance, and transformation programs. Experienced in leading global teams, supporting enterprise users, improving service quality, and driving operational efficiency through automation, AI-enabled solutions, and structured governance.

Key Capabilities:

  • Global IT Service Delivery and Operations Management
  • Digital Workplace and End User Services
  • Service Desk Transformation and ITSM Governance
  • Endpoint Compliance, Patch Management, and Audit Readiness
  • Vendor Management and SLA / KPI Governance
  • Automation, AI, Chatbots, and Self-Service Adoption
  • Customer Experience Improvement and Operational Excellence
  • Large Team Management and Stakeholder Engagement
Qualifications

Bachelor's degree or diploma in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).

EXL Faridabad, Haryana, IND Office

Faridabad, India

EXL Ghāziābād, Uttar Pradesh, IND Office

Ghāziābād, India

EXL Greater Noida, Uttar Pradesh, IND Office

Greater Noida, India

EXL Gurugram, Haryana, IND Office

Gurugram, India

EXL New Delhi, Delhi, IND Office

New Delhi, India

EXL Noida, Uttar Pradesh, IND Office

Noida, India

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