Lead and govern service delivery programs, align offshore and onsite teams, drive continuous improvement and cost optimization, manage client relationships and contract renewals, oversee service performance and quality maturity, own P&L with account management, and enable team upskilling and growth.
Job Description: Program governance for projects by guiding PM and Onsite Program leads. Collaboration with onsite Service Delivery Manager and Program Managers and Act as main point of contact for all offshore delivery matters and align priorities with the onsite SDM and Program Managers Implement program governance to ensure delivery maturity is high Drive continuous improvement to increase productivity, efficiency, and optimize cost Manage client relationships along with Program leads, Client Partner to understand roadmaps, priorities, and expectations Monitor service performance and operational Health. Enable strong communication and collaboration between teams and customer stakeholders Collaborate with Competency leads and SPOCs to enable growth and client satisfaction. Enable and Conduct Monthly and Quarterly reviews with customer along with TSDM and Program manager Lead contract renewal working along with the client partner and customer Implement customer value addition to improve efficiency and reduce cost of operations Accountable for career growth and upskilling of team Ensure quality maturity is as per organization expectations - CVA, process improvements P & L accountability – Rev and Margin along with Account manager Collaborate with AM and program leads to expand footprints and upsell opportunities
Hexaware Technologies Noida, Uttar Pradesh, IND Office
1st Floor, Building No.7, M/s. Seaview Developers Pvt. Ltd., IT/ITES SEZ, Plot No. 20 & 21, Sector - 135, Noida, Noida, India, 201 304
Similar Jobs
Information Technology • Consulting
Service Delivery Managers oversee project lifecycles, ensure successful service delivery, manage client relationships, monitor performance, drive process improvements, lead teams, communicate with stakeholders, resolve issues, and manage budgets and resources.
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead design and implementation of advanced ML systems: architect models and services, run experiments and evaluations, deploy and scale models (MLOps), build RESTful ML APIs, and mentor junior ML engineers to integrate AI functionality across Atlassian products.
Top Skills:
KerasLlmsMlopsNumpyPandasPythonPyTorchRestful ApisScikit-LearnTensorFlow
Artificial Intelligence • Legal Tech • Software
Select the world’s best golf-playing practicing lawyer to attend the Legora Invitational in NYC on Sept 2, 2026. Play golf with leading lawyers and Ludvig Åberg, present a written, specific case about how you use Legora, demonstrate putting ability, and join discussions about the future of law and legal technology. Travel and accommodation covered.
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
