Provide L2 application support for Hyperion Financial Management, troubleshoot technical and functional issues, perform RCA, develop automation scripts (Python/.NET), write and optimize SQL, coordinate with L1/devs/stakeholders, monitor performance, support month/year-end financial closes, and maintain SOPs and knowledge base to meet SLAs.
Job Title: Senior L2 Support Engineer – HFM (Python)
Experience: 7+ Years
Location: Gurgaon, Bangalore
Shift: Rotational (7 AM – 11 PM IST)
Ascendion is a US-based digital engineering company specializing in AI, cloud, and enterprise technology solutions. It works with global clients to build and support scalable software systems, offering strong exposure to modern tech and cross-functional projects.
Company website: https://ascendion.com/
Role OverviewWe are looking for a Senior L2 Support Engineer with strong expertise in HFM (Hyperion Financial Management) and hands-on experience in Python, .NET, and SQL. The candidate will be responsible for ensuring smooth functioning, troubleshooting, and continuous improvement of financial applications.
Key Responsibilities- Provide L2 application support for HFM systems ensuring uptime and reliability
- Troubleshoot and resolve technical and functional issues within SLA timelines
- Perform root cause analysis (RCA) and implement preventive measures
- Develop automation scripts using Python / .NET to improve efficiency
- Write and optimize SQL queries for data validation and issue resolution
- Coordinate with L1 support, developers, and business stakeholders
- Monitor application performance and proactively address risks
- Support financial closing cycles (month-end/year-end)
- Maintain documentation, SOPs, and knowledge base
- Ensure adherence to SLA, compliance, and quality standards
- 7+ years of experience in Application/Production Support
- Strong expertise in HFM (Hyperion Financial Management)
- Hands-on experience in Python, .NET, and SQL
- Experience with incident management tools (ServiceNow, Jira, etc.)
- Understanding of financial systems and reporting workflows
- Strong analytical and troubleshooting skills
- Ability to work in rotational shifts (7 AM – 11 PM IST)
- Good communication and stakeholder management skills
- Experience with Oracle Hyperion suite
- Exposure to automation in support environments
- Knowledge of financial consolidation and reporting systems
- Work on enterprise-grade financial platforms
- Opportunity to collaborate with cross-functional teams
- Strong learning curve in FinTech & enterprise systems
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead design and implementation of advanced ML systems: architect models and services, run experiments and evaluations, deploy and scale models (MLOps), build RESTful ML APIs, and mentor junior ML engineers to integrate AI functionality across Atlassian products.
Top Skills:
KerasLlmsMlopsNumpyPandasPythonPyTorchRestful ApisScikit-LearnTensorFlow
Artificial Intelligence • Legal Tech • Software
Select the world’s best golf-playing practicing lawyer to attend the Legora Invitational in NYC on Sept 2, 2026. Play golf with leading lawyers and Ludvig Åberg, present a written, specific case about how you use Legora, demonstrate putting ability, and join discussions about the future of law and legal technology. Travel and accommodation covered.
Cloud • Security • Software • Cybersecurity
The Solutions Architect II will design and implement complex web and security solutions, provide technical consulting, and optimize customer engagement with Akamai's services.
Top Skills:
AWSAzureDevOpsGCPJavaScriptPerlPythonWeb Development
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
