Seeking a ServiceNow Developer for ITSM module to design, configure, and customize ServiceNow, enhance service delivery, integrate workflows and support application processes.
Job Purpose and Impact
A ServiceNow Developer specializing in the ITSM module, responsible for designing, configuring, and customizing ServiceNow tool to support IT service management processes. Expertise includes Incident, Problem, Change, Request, and Knowledge Management, along with workflow automation and integrations to improve service delivery and operational efficiency. Collaborates closely with stakeholders to translate business requirements into scalable technical solutions while ensuring platform stability, performance, and best practices
Key Accountabilities
Qualifications
A ServiceNow Developer specializing in the ITSM module, responsible for designing, configuring, and customizing ServiceNow tool to support IT service management processes. Expertise includes Incident, Problem, Change, Request, and Knowledge Management, along with workflow automation and integrations to improve service delivery and operational efficiency. Collaborates closely with stakeholders to translate business requirements into scalable technical solutions while ensuring platform stability, performance, and best practices
Key Accountabilities
- APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending improvements to standard and moderately complex application support processes and procedures.
- APPLICATION DEVELOPMENT & DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases.
- Configure and customize ITSM modules (Incident, Problem, Change, Request, CMDB)
- Develop Business Rules, Client Scripts, UI Policies, Script Includes, and Workflows/Flows
- Implement Service Catalog items and approvals
- Build integrations using REST/SOAP APIs and MID Server
- Maintain CMDB health and data integrity
- Perform unit testing, debugging, and platform upgrades
- Follow ServiceNow best practices and governance standards
- Provide technical documentation and support to end users
- USER COMMUNICATION & SUPPORT: Keeps an open channel of communication with users and responds to standard and moderately complex application support requests and needs.
- APPLICATION SUPPORT: Conducts advanced and complex application support activities to deliver on business outcomes.
- STAKEHOLDER MANAGEMENT: Works with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
Qualifications
- Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.
Top Skills
APIs
Rest
Servicenow
Soap
Similar Jobs at Cargill
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
The role focuses on managing software engineering teams, developing high-quality software solutions, driving process improvements, and ensuring collaboration across various teams.
Top Skills:
AWSCi/Cd PipelinesCypressDockerGitJavaKubernetesMicroservices ArchitectureOpen SearchReactSalesforceSonarSprint Boot
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
Responsible for managing supplier payments and PR/PO/GR/IR lifecycle, driving continuous improvement, automation, and compliance. Collaborates with Finance and other teams to ensure efficiency and accuracy in payment processes.
Top Skills:
AribaCoupaOracleSAP
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
The Application Developer maintains and enhances B2B Commerce applications, manages configuration, supports users, conducts testing, and collaborates with teams.
Top Skills:
Ci/CdDockerGitJavaRestful ApiSalesforce B2B CommerceSQL
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
