Designs, configures, and supports Medallia Experience Cloud solutions for customer and employee experience programs. Develops surveys, workflows, dashboards, reporting, integrations, and text analytics. Manages data ingestion, transformation, validation, and reporting processes using APIs, Salesforce, SQL, and data warehouses. Collaborates with stakeholders to deliver scalable solutions, troubleshoot implementations, optimize performance, and support testing, deployments, and post-implementation activities.
Design, develop, and support Medallia Experience Cloud solutions to capture, analyze, and improve customer and employee experience programs. • Configure Medallia surveys, feedback forms, workflows, alerts, dashboards, reporting, and text analytics based on business requirements. • Implement and manage integrations between Medallia and enterprise systems using APIs, web services, CRM platforms (Salesforce), and data warehouses. • Develop and maintain data ingestion, transformation, validation, and reporting processes to ensure data accuracy and reliability. • Collaborate with business stakeholders, product owners, and customer experience teams to translate requirements into scalable Medallia solutions. • Perform troubleshooting, root cause analysis, performance optimization, and platform enhancements for existing Medallia implementations. • Support SIT, UAT, production deployments, and post-implementation activities while ensuring adherence to quality standards. • Create dashboards, KPIs, scorecards, and actionable insights using Medallia reporting and analytics capabilities. • Required Skills: Medallia Experience Cloud, Survey Configuration, Experience Management (XM), APIs, SQL, Data Analytics, Dashboard Development, Salesforce Integration, Agile/Scrum, SIT, UAT, and Stakeholder Management. Experience: 3+ years with Medallia implementations and 5+ years in Customer Experience (CX), CRM, or Digital Experience platforms.
Hexaware Technologies Noida, Uttar Pradesh, IND Office
1st Floor, Building No.7, M/s. Seaview Developers Pvt. Ltd., IT/ITES SEZ, Plot No. 20 & 21, Sector - 135, Noida, Noida, India, 201 304
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Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
