Manage end-to-end AEPS cash withdrawal operations, troubleshoot biometric and face-ID authentication issues, coordinate with banks, vendors, NPCI/UIDAI partners, support device onboarding/certification, ensure compliance with guidelines, handle reconciliation and escalations, and act as SME for operations and customer support.
AEPS Operations & Biometric
Specialist
Location: New Delhi / NCR
Experience: 4–5 Years (Relevant AEPS Experience Mandatory)
Role Overview
We are looking for an AEPS Operations & Biometric Specialist with strong hands-on experience in AEPS cash withdrawal, biometric authentication, and face ID–based identity validation.
The ideal candidate should have previously worked with a payment bank or fintech organization and should be capable of handling end-to-end AEPS transaction operations, including troubleshooting, vendor coordination, and compliance alignment.
Key Responsibilities
Manage end-to-end AEPS cash withdrawal transactions
Monitor transaction success/failure trends and resolve AEPS-related issues
Handle biometric authentication failures, UIDAI-related errors, and retries
Biometric & Face ID Management
Deep understanding of fingerprint biometric devices (RD services, device errors, certification issues)
Handle face authentication / face ID flows associated with AEPS
Coordinate with biometric device vendors and RD service providers
Troubleshoot issues related to UIDAI authentication, device mismatch, and latency
Vendor & Bank Coordination
Liaise with payment banks, sponsor banks, and AEPS service providers
Coordinate with NPCI/UIDAI ecosystem partners for issue resolution
Support onboarding and certification of biometric devices and updates
Compliance & Controls
Ensure AEPS operations are aligned with NPCI and UIDAI guidelines
Support audit, compliance checks, and operational SOPs
Maintain documentation for AEPS processes, error codes, and resolutions
Internal Support
Act as an SME (Subject Matter Expert) for AEPS-related escalations
Support customer care and ops teams with root-cause analysis
Act as an SME (Subject Matter Expert) for AEPS-related escalations
Support customer care and ops teams with root-cause analysis
Required Skills
& Experience
4–5 years of hands-on AEPS experience in a payment bank or fin-tech
Strong knowledge of:
AEPS cash
withdrawal flow
Biometric authentication (fingerprint)
Face authentication / Face ID in AEPS
RD services & biometric device ecosystems
Experience handling UIDAI / NPCI-related issues
Familiarity with AEPS error codes, timeouts, and reconciliation issues
Good coordination skills with banks, vendors, and internal teams
Biometric authentication (fingerprint)
Face authentication / Face ID in AEPS
RD services & biometric device ecosystems
Experience handling UIDAI / NPCI-related issues
Familiarity with AEPS error codes, timeouts, and reconciliation issues
Good coordination skills with banks, vendors, and internal teams
Preferred
Background
Prior experience
with Airtel Payments Bank /Fino
Payments Bank /Paytm Payments Bank / similar fintechs
Exposure to high-volume AEPS transaction environments
Exposure to high-volume AEPS transaction environments
What We’re Looking
For
Strong
problem-solving mindset
Hands-on operational expertise (not just coordination)
Ability to work under transaction pressure and resolve critical issues
Ownership-driven and process-oriented
Hands-on operational expertise (not just coordination)
Ability to work under transaction pressure and resolve critical issues
Ownership-driven and process-oriented
Compensation & Growth
High-impact role in a core fin-tech product
High-impact role in a core fin-tech product
AEPS Transaction Operations
Support
reconciliation and settlement coordination for AEPS transactions
Assist product/tech
teams with AEPS enhancements and fixes
Understanding of
AEPS settlement and dispute handling
Opportunity to grow into AEPS
Product / Ops Lead role over time
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