ACCOUNTS RECEIVABLE

The Accounts Receivable Executive is responsible for managing customer accounts, ensuring timely collection of outstanding balances, responding to customer queries, and maintaining accurate financial records. The role requires regular interaction with customers via phone and email to resolve billing and payment-related issues while maintaining a high standard of customer service.

Responsibilities

• Manage and monitor assigned customer accounts to ensure timely receipt of payments.
• Communicate with customers on a daily basis via phone and email to resolve billing, payment, and account-related queries.
• Investigate and resolve outstanding invoices, short payments, disputes, and unapplied cash.
• Respond to customer inquiries in a timely, accurate, and professional manner.
• Identify customer needs and provide appropriate resolutions or guidance.
• Maintain accurate records of customer interactions, follow-ups, and resolutions.
• Coordinate with internal stakeholders (Sales, Customer Service, Operations) to resolve account-related issues.
• Prepare regular follow-up emails, statements, and reminders as required.
• Ensure compliance with company policies, procedures, and timelines.

Qualifications

• Excellent verbal and written communication skills with strong problem-solving abilities.
• Ability to multitask and manage multiple customer accounts effectively.
• Prior experience in Accounts Receivable or a Customer Service–oriented role involving daily customer interaction via phone and email.
• Proficiency in MS Office (Excel, Word, Outlook) and strong email drafting skills.
• Customer-focused mindset with the ability to handle sensitive conversations professionally.
• Ability to work independently as well as collaboratively in a team environment.
• Understanding of invoicing, payment terms, and basic accounting concepts.
• Experience working with ERP or accounting systems (e.g., Oracle).

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.