Teams at Veta Virtual

Provide first-line customer and light technical support for a fintech/crypto platform via calls, chats, and email. Troubleshoot logins, transactions, wallet connections, document interactions in the CRM, escalate complex issues, and keep accurate case records while maintaining a friendly, professional tone.

Support daily OTC cryptocurrency trade desk operations by assisting clients with onboarding, wallet education, bank wire and ACH trade execution, and platform usage. Manage inbound and outbound client communications, build relationships, follow compliance procedures, report suspicious activity, and track performance metrics including registration and trading conversion ratios. The role requires strong communication, organization, financial fluency, and comfort working in a regulated fintech environment.

Owns full-funnel ecommerce growth across Meta and Google Ads plus Klaviyo email and SMS marketing. Responsibilities include managing $1M+ annual Meta spend, campaign optimization, attribution reconciliation, omnichannel performance reporting, audience segmentation, creative testing, automated lifecycle flows, campaign calendars, and conversion and retention analysis. The role presents insights to client stakeholders and aligns paid media with lifecycle messaging for an ecommerce brand selling online and in physical retail locations.