Jobs at Upland Software

Own and prioritize the product backlog, translate customer and business needs into epics, user stories, and acceptance criteria, and facilitate Agile ceremonies. Partner with Product, Engineering, QA, Support, Services, and Customer Success to clarify requirements, manage dependencies, validate delivered functionality, mitigate risks, and coordinate roadmap delivery across distributed teams.

Serve as the product backlog owner working with Product Management, Engineering, QA, Support, and Customer Success to translate roadmap and customer needs into epics, user stories, and acceptance criteria. Drive backlog prioritization, refinement, sprint planning, and cross-functional delivery while managing dependencies, risks, and stakeholder expectations. Validate delivered functionality, maintain traceability, and continuously improve product outcomes and delivery effectiveness for an enterprise SaaS knowledge/AI platform.

Develop and enhance features in an existing ASP.NET and Angular product suite, remediate customer issues, conduct code reviews, collaborate with QA and product teams, and participate in the full Agile development process. The role requires regular time-zone overlap while working remotely.

Execute manual and automated tests for product features and bug fixes. Create and run functional, security, performance, regression tests; test APIs with Postman; use basic SQL for data validation; write Playwright (JavaScript) automated scripts; record and report test results; collaborate with QA, product owners, and development; participate in planning and improve test coverage.

Backend-focused Software Engineer working on architecture, database design, integrations, new features, and maintenance. Participate in code reviews, troubleshoot production, balance technical debt vs features, and use AI agents to aid development.

Design, develop, and maintain full‑stack features for SSO using front- and back-end technologies; diagnose production issues; participate in code reviews; collaborate cross-functionally and use AI-assisted tools to accelerate development.

Design, build, and maintain automated UI, API, and performance test suites and frameworks (Playwright, Selenium, JMeter, k6). Execute tests, analyze results, validate DB state with SQL, collaborate with engineering and product teams, and promote automation best practices while using CI/CD and AI-assisted tools to improve test development and product quality.

Perform QA for Business Systems (Salesforce, NetSuite, etc.) by designing and executing test plans, documenting results, triaging issues, producing reports, monitoring quality metrics, and recommending improvements. Support automation testing and basic Conversational AI prompt testing while collaborating with admins, developers, analysts, and stakeholders.