Teams at Twilio

Provides 24/7 technical support to top-tier customers, troubleshooting REST APIs, cloud solutions, connectivity, and communications platforms. Collaborates with developers, architects, partners, Technical Account Managers, Product, and Engineering teams to resolve complex issues, prioritize urgent tickets, meet short SLAs, and report reproducible bugs. The role requires shift and possible weekend or holiday coverage, strong customer communication, workflow optimization, and occasional travel for in-person meetings.

Oversee the planning, execution, tracking, and optimization of marketing campaign operations. Build and test automated campaigns, including lead and customer lifecycle nurtures, audience segmentation, and workflow automations. Coordinate timelines and objectives with stakeholders, manage requests in Jira, improve internal processes, and resolve roadblocks. The role requires Marketo expertise, project management skills, and the ability to manage multiple campaigns in a fast-paced environment.

Leads Twilio Segment’s data platform and pipeline engineering team, building high-scale ingestion, routing, and distributed data-processing systems. Responsibilities include architecting reliable cloud systems, guiding technical decisions, improving cost and performance, mentoring engineers, driving agile and automation practices, and translating technical strategy for stakeholders. The role requires managing software teams, overseeing multiple workstreams, and maintaining operational excellence across highly available systems processing large volumes of data.