Jobs at Twilio

Provides 24/7 technical support to top-tier customers, troubleshooting REST APIs, cloud solutions, connectivity, and communications platforms. Collaborates with developers, architects, partners, Technical Account Managers, Product, and Engineering teams to resolve complex issues, prioritize urgent tickets, meet short SLAs, and report reproducible bugs. The role requires shift and possible weekend or holiday coverage, strong customer communication, workflow optimization, and occasional travel for in-person meetings.

Oversee the planning, execution, tracking, and optimization of marketing campaign operations. Build and test automated campaigns, including lead and customer lifecycle nurtures, audience segmentation, and workflow automations. Coordinate timelines and objectives with stakeholders, manage requests in Jira, improve internal processes, and resolve roadblocks. The role requires Marketo expertise, project management skills, and the ability to manage multiple campaigns in a fast-paced environment.

Leads Twilio Segment’s data platform and pipeline engineering team, building high-scale ingestion, routing, and distributed data-processing systems. Responsibilities include architecting reliable cloud systems, guiding technical decisions, improving cost and performance, mentoring engineers, driving agile and automation practices, and translating technical strategy for stakeholders. The role requires managing software teams, overseeing multiple workstreams, and maintaining operational excellence across highly available systems processing large volumes of data.

Develop and execute APJ digital marketing strategies for Twilio’s CPaaS portfolio. Manage multichannel campaigns across search, display, paid social, email, programmatic, and SEO; optimize performance; and use analytics and CRM platforms to report on KPIs. Partner with campaign, product, field, and analytics teams to generate demand, build pipeline, improve customer engagement, and support regional marketing priorities.

Provide technical support for Twilio Email infrastructure, troubleshoot complex email and network issues, collaborate with customers and engineering via Slack and JIRA, contribute to knowledge bases, and work shift-based schedules supporting EMEA customers.

Analyze EMEA marketing performance across B2B and B2C funnels, identify trends and opportunities, and provide evidence-based recommendations to marketing leadership. Collaborate with Sales, Product, Finance, and customer engagement teams to improve strategy and revenue outcomes. Build reports and presentations that translate complex data into actionable insights, champion advanced analytics and marketing technology, and support innovation across global marketing practices.

Lead design and delivery of end-to-end prototypes and production-ready solutions for emerging AI initiatives. Drive AI R&D, mentor engineers, establish engineering standards, communicate architecture to stakeholders, and enable rapid experimentation amid high ambiguity.

The Senior Network Engineer at Twilio will build, operate, and maintain global network infrastructure, ensure performance monitoring, troubleshoot issues, and collaborate on security and future network needs.

The Software Architect (L6) will define and drive architectural vision, solve complex technical challenges, mentor engineers, and align teams across Twilio.

Partner with global and regional marketing leaders to translate business questions into end-to-end analyses. Apply and extend Media Mix Modeling outputs, run scenario and lift analyses, and maintain funnel, pipeline, and geo-lift diagnostics. Write production-quality Python and SQL, build reusable tools and dashboards, and present executive-ready insights. Collaborate with central MMM data scientists and regional analytics partners to ensure model relevance and drive marketing budget, channel, and campaign decisions.

Lead design and operation of high-scale ingestion and distributed data processing systems for Twilio Segment. Architect always-available cloud-native services, guide technical decisions balancing cost/performance/reliability, and translate technical strategy into execution with cross-functional stakeholders.

The Senior Manager, Machine Learning leads the Conversation Memory team, focusing on developing foundational AI features, ensuring operational excellence, mentoring engineers, and managing project timelines for ML solutions.