Jobs at Twilio

The Senior Network Engineer at Twilio will build, operate, and maintain global network infrastructure, ensure performance monitoring, troubleshoot issues, and collaborate on security and future network needs.

The Software Architect (L6) will define and drive architectural vision, solve complex technical challenges, mentor engineers, and align teams across Twilio.

Account for GL transactions (fixed assets, prepayments, accruals, intercompany, OPEX), perform month/quarter/year-end closes, prepare Ind AS financial statements, manage internal and external audits, produce variance analyses, resolve accounting issues, ensure regulatory filing compliance, and improve ERP and close processes.

Lead strategic sourcing for indirect categories (software, professional services, HR, events, travel). Develop category strategies, run RFI/RFPs, negotiate contracts, measure supplier performance, drive S2P improvements, and partner cross-functionally to deliver cost savings and supplier optimization.

Lead a remote India-based Technical Support team for Twilio's Voice Segment Platform: manage performance, coaching, escalations, incident RCA, process improvements, hiring and workforce planning, and cross-functional collaboration to improve customer satisfaction and operational KPIs.

Design, develop, test, and support enterprise financial application components in Oracle Fusion, integrate data flows with Zuora, translate accounting requirements into technical specs, support SIT/UAT, monitor system health, debug integrations, and perform root-cause analysis during critical financial periods.

Lead architecture and development of scalable software systems, ensuring security and compliance while mentoring engineers and improving system performance.

Provide technical support for Twilio's platform and APIs, troubleshoot server- and client-side code, network and telephony issues (SIP/VoIP), collaborate with Product and Engineering, file JIRAs, and surface customer feedback to improve processes and products. Role requires shift work and occasional travel.

Partner with global and regional marketing leaders to translate business questions into end-to-end analyses. Apply and extend Media Mix Modeling outputs, run scenario and lift analyses, and maintain funnel, pipeline, and geo-lift diagnostics. Write production-quality Python and SQL, build reusable tools and dashboards, and present executive-ready insights. Collaborate with central MMM data scientists and regional analytics partners to ensure model relevance and drive marketing budget, channel, and campaign decisions.

Lead design and operation of high-scale ingestion and distributed data processing systems for Twilio Segment. Architect always-available cloud-native services, guide technical decisions balancing cost/performance/reliability, and translate technical strategy into execution with cross-functional stakeholders.

Design, build, and operate highly available, high-throughput distributed data ingestion and processing systems for Twilio Segment. Lead technical design, mentor engineers, ensure reliability, security, and cost-efficiency, and partner across teams to deliver end-to-end solutions at scale.

Manage Twilio's Flex Billing & Backend team, ensuring successful delivery of software solutions, advocating agile practices, and fostering team growth.

Lead product strategy and execution for Twilio Flex platform: define roadmaps for services, APIs, SDKs, and developer infrastructure; evolve Flex into decomposable, AI-native components; manage and mentor a team of Product Managers; collaborate with engineering, design, architecture, and GTM; and serve as a site leader for Twilio India.

The Senior Manager, Machine Learning leads the Conversation Memory team, focusing on developing foundational AI features, ensuring operational excellence, mentoring engineers, and managing project timelines for ML solutions.

Provide technical support for Twilio Email infrastructure, troubleshoot complex email and network issues, collaborate with customers and engineering via Slack and JIRA, contribute to knowledge bases, and work shift-based schedules supporting EMEA customers.

As a Technical Support Engineer 2, you'll support Twilio customers, resolve complex issues, and communicate technical details effectively, enhancing user experience.

Provide technical support for Twilio Console users, troubleshoot telecom and QoS issues, collaborate with Engineering/Product, document trends, file JIRAs, and contribute to knowledge bases while occasionally working irregular shifts.