Jobs at Twilio

Lead the technical direction of Twilio Segment’s high-scale data platform and pipelines. Design fault-tolerant, cloud-native distributed systems, guide complex architectural decisions, optimize performance, cost, and reliability, and influence engineers and executives. Prototype and deploy AI and LLM solutions for data-processing challenges while mentoring teams and driving technical alignment across geographically distributed engineering organizations.

Provides 24/7 technical support to top-tier customers, troubleshooting REST APIs, cloud solutions, connectivity, and communications platforms. Collaborates with developers, architects, partners, Technical Account Managers, Product, and Engineering teams to resolve complex issues, prioritize urgent tickets, meet short SLAs, and report reproducible bugs. The role requires shift and possible weekend or holiday coverage, strong customer communication, workflow optimization, and occasional travel for in-person meetings.

Build foundational AI and machine learning capabilities for Twilio’s Conversation Memory team. Responsibilities include researching LLM orchestration, retrieval, personalization, and autonomous agents; designing rapid experiments; and developing scalable, production-grade ML systems using cloud services, high-volume data, streaming, and real-time inference. The role also requires technical leadership through mentorship, design reviews, and engineering standards without formal management authority.

Build foundational AI and machine learning capabilities for Twilio’s Customer Memory platform. Responsibilities include researching LLM orchestration, retrieval, personalization, and autonomous agents; designing rigorous experiments; and deploying production-grade ML systems at scale. The role requires end-to-end ownership, cloud-based services, high-volume or real-time inference, technical leadership, mentorship, and collaboration across globally distributed teams.

Leads Twilio Segment’s data platform and pipeline engineering team, building high-scale ingestion, routing, and distributed data-processing systems. Responsibilities include architecting reliable cloud systems, guiding technical decisions, improving cost and performance, mentoring engineers, driving agile and automation practices, and translating technical strategy for stakeholders. The role requires managing software teams, overseeing multiple workstreams, and maintaining operational excellence across highly available systems processing large volumes of data.

Lead design and delivery of end-to-end prototypes and production-ready solutions for emerging AI initiatives. Drive AI R&D, mentor engineers, establish engineering standards, communicate architecture to stakeholders, and enable rapid experimentation amid high ambiguity.

The Senior Network Engineer at Twilio will build, operate, and maintain global network infrastructure, ensure performance monitoring, troubleshoot issues, and collaborate on security and future network needs.