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Security • Cybersecurity
The Technical Account Manager will engage clients to ensure product adoption, provide technical guidance, resolve challenges, and collaborate cross-functionally to enhance customer satisfaction and product usage metrics.
Security • Cybersecurity
As an Escalation Engineer, you'll troubleshoot customer issues escalated from support, implement solutions, and coordinate with R&D for resolution. You'll create diagnostic tools and enhance Technical Support engineers' skills.
Security • Cybersecurity
As an Escalations TL, you will lead a team to resolve customer issues escalated by Technical Support, analyze complex problems, and collaborate with R&D to implement solutions.
