Teams at Sprinto

The Technical Account Manager owns customer onboarding, engages with senior stakeholders, drives technical adoption, collaborates across teams, monitors customer satisfaction, advocates for customer needs, and ensures continuous improvement in processes.

Provide technical customer support across chat, email, Slack, and video; troubleshoot integrations, APIs, and cloud infrastructure; identify trends, improve documentation, and manage critical outages with engineering teams.

Lead escalations and P1/P2 incident response, run rotating shifts in a 24/7 follow-the-sun model, coach support engineers, improve AI-assisted workflows, own SLA and queue health, and drive fixes with Product and Engineering.