Teams at SigNoz

Own the full customer lifecycle from discovery and technical demonstrations through deal execution and customer success. Design OpenTelemetry instrumentation strategies, customize observability dashboards, address technical, security, finance, and legal evaluations, and support engineering teams. Feed customer insights into product improvements and help build scalable Sales and Customer Success processes. The role requires strong technical knowledge of cloud platforms, containers, Kubernetes, observability tools, and excellent written and verbal communication.

Build and lead SigNoz’s customer success function from scratch. Own account segmentation, health scoring, retention and save plays, renewals, annual conversions, expansion, customer feedback, and gross and net revenue retention. Personally manage top accounts, negotiate commercial terms, coordinate escalations, and establish scalable playbooks and review systems. The role will eventually grow into leading the customer success team.

Own and build SigNoz’s finance function across controllership, multi-entity accounting, compliance, FP&A, treasury, gross-margin analysis, and financial systems. The role includes monthly close, revenue recognition, audits, collections, US-India consolidation, Indian statutory filings, cloud-cost analysis, forecasting, cash management, and finance-team development. This remote-first position reports to the CEO and requires hands-on execution in a fast-growing SaaS company with usage-based infrastructure economics.